We strongly recommend using a wired internet connection with a speed of at least 512 Kbps or higher while taking your exam in LockDown Browser. If you use a wireless, USB modem, laptop connect card, or mobile hotspot during an exam, you are more likely to run into problems due to dropped/interrupted connections to WebCampus.
If you lose your internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. Wired connections are the most stable connection to WebCampus. If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions.
If you are getting an error when you attempt to open the LockDown Browser that says “You may not have the appropriate permissions to access the item”, it may be an issue with the permissions on your system or antivirus software.
Respondus LockDown Browser uses the same HTML engine, system components and settings as Internet Explorer (Windows) and Safari (Mac). Basically, LockDown Browser provides a custom interface for the Internet Explorer (Windows) or Safari (Mac) browsers that are already installed.
We recommend completely uninstalling the software and doing a new installation while directly logged into the system as a local administrator with full rights (see “What if I have problems downloading and installing the LDB?” above for full details).
In some rare instances, programs running in the background can cause the LockDown Browser to lock up or stop responding. Programs that use Java or the Internet such iTunes and other media managers, file sharing agents like Bittorent, and instant messenger applications have a higher risk of causing the LockDown Browser to lock up. It is best to close every program on your computer before starting the LockDown Browser.
The LockDown Browser is programmed to detect when conflicting programs are still running and will request that you close these programs. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shut down before you can proceed in the LockDown Browser. You can usually turn these programs off through the task tray or, in the case of the Dell Dock, by right clicking on the application and clicking Exit.
Losing internet connection
If you lose your Internet connection while taking an exam, the LockDown Browser and your computer may stop responding or freeze. Currently, the only way to resolve this issue is to do a hard shutdown (i.e. unplugging all power from the computer including power cables and/or batteries if you are using a laptop). If you are missing your Start Menu, Task Bar or are unable to access the Task Manager after doing a hard reboot, you can restore these applications by restarting the LockDown Browser and exiting the software properly.
Depending on your system, this could take several minutes and will cause you to lose time on the exam. In most cases, as long as the time has not expired, it should let you back into the exam. As soon as you have completed the exam, immediately e-mail your instructor to let them know what happened.
If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. If you have not started the exam, close the browser and address the security pop-up windows. You should be able to reopen the browser without issue. However, if you have started the exam, the only known workaround is to restart your computer and address the pop-up windows before beginning the exam.