Respondus student FAQ
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
Yes.
The iPad Edition of "LockDown Browser" available from the Apple App Store enables a student to use an iPad to take exams that require LockDown Browser. However, your instructor must first select a setting that permits the use of iPads for the exam. If you aren’t sure if your instructor has enabled this setting, reach out to your instructor.
See Respondus LockDown Browser + Monitor Can an iPad be used to take a LockDown Browser exam? (instructions for students) page for additional information and step-by-step instructions.
Yes.
A Chromebook extension for LockDown Browser is available.
To install the new extension to a student-owned Chromebook, students will need to use the regular LockDown Browser installation link for your school (they will NOT be able to search for the app directly from the Chrome web store.) The LockDown Browser installation link will direct students to the Chrome web store, at which point they should select “Add to Chrome” to install the LockDown Browser Extension.
A short video is available here.
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
If you are having problems installing LockDown Browser on a Windows system, try the following:
- Directly log into the system as a local administrator with full rights. Do not use “Switch User” or a “Remote Access” connection.
- Temporarily disable all security software.
- Download Respondus LockDown Browser.
- When you start running the installer and get to the large button “LockDown Browser Click to install”, instead click “Problems with the installation program? Click here”.
- You will be presented with an option to extract the files to a folder on your computer.
- Go to the folder you extracted the files to and run “setup.exe”.
- Start the LockDown Browser to verify installation and then quit the LockDown Browser.
- Re-enable any security software.
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
Please review the following resource from Respondus Technical Support:
We strongly recommend using a wired internet connection with a speed of at least 512 Kbps or higher while taking your exam in LockDown Browser. If you use a wireless, USB modem, laptop connect card, or mobile hotspot during an exam, you are more likely to run into problems due to dropped/interrupted connections to WebCampus.
If you lose your internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. Wired connections are the most stable connection to WebCampus. If you have a router, plugging directly into it when taking exams will reduce the chances of connection interruptions.
If you are getting an error when you attempt to open the LockDown Browser that says “You may not have the appropriate permissions to access the item”, it may be an issue with the permissions on your system or antivirus software.
Respondus LockDown Browser uses the same HTML engine, system components and settings as Internet Explorer (Windows) and Safari (Mac). Basically, LockDown Browser provides a custom interface for the Internet Explorer (Windows) or Safari (Mac) browsers that are already installed.
We recommend completely uninstalling the software and doing a new installation while directly logged into the system as a local administrator with full rights (see “What if I have problems downloading and installing the LDB?” above for full details).
Background programs
In some rare instances, programs running in the background can cause the LockDown Browser to lock up or stop responding. Programs that use Java or the Internet such iTunes and other media managers, file sharing agents like Bittorent, and instant messenger applications have a higher risk of causing the LockDown Browser to lock up. It is best to close every program on your computer before starting the LockDown Browser.
The LockDown Browser is programmed to detect when conflicting programs are still running and will request that you close these programs. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shut down before you can proceed in the LockDown Browser. You can usually turn these programs off through the task tray or, in the case of the Dell Dock, by right clicking on the application and clicking Exit.
Losing internet connection
If you lose your Internet connection while taking an exam, the LockDown Browser and your computer may stop responding or freeze. Currently, the only way to resolve this issue is to do a hard shutdown (i.e. unplugging all power from the computer including power cables and/or batteries if you are using a laptop). If you are missing your Start Menu, Task Bar or are unable to access the Task Manager after doing a hard reboot, you can restore these applications by restarting the LockDown Browser and exiting the software properly.
Depending on your system, this could take several minutes and will cause you to lose time on the exam. In most cases, as long as the time has not expired, it should let you back into the exam. As soon as you have completed the exam, immediately e-mail your instructor to let them know what happened.
Popups
If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. If you have not started the exam, close the browser and address the security pop-up windows. You should be able to reopen the browser without issue. However, if you have started the exam, the only known workaround is to restart your computer and address the pop-up windows before beginning the exam.