This guide will quickly get you the information you need to join and participate in Zoom sessions scheduled as part of your coursework this semester.
Getting an error in Zoom? Check the troubleshooting guide for a resolution.
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Zoom requires that you sign in using your University of Nevada, Reno credentials. You must have a University of Nevada, Reno email address to sign into Zoom.
Completing the following three steps will ensure that you are always signed in when you intend to be:
Step 1: Get a University of Nevada, Reno student email address.
Already have one? Skip to step 2!
Step 2: Set your University of Nevada, Reno student email address as your default email address in WebCampus.
Already have this? Skip to step 3!
Step 3: Sign into Zoom using your browser, or using the Zoom application.
A University of Nevada, Reno student email address is required to sign into Zoom. If you have one, you are all set to sign in!
Note: After signing up for a student email address, please allow up to 24 hours for the email address to sync with your University of Nevada, Reno credentials.
In order to join Zoom sessions from WebCampus, you will need to ensure that your WebCampus email address is your official University of Nevada, Reno student email. If that is already the case, you are all set to sign in!
Step 2a: Add your nevada.unr.edu email address to WebCampus.
Step 2b: Ensure that your nevada.unr.edu email address is the default email address in WebCampus.
Step 3a (browser): Open a new tab in the web browser you are currently in.
Step 3b (browser): Go to the University of Nevada, Reno Zoom portal.
Step 3c (browser): Click on Sign In and enter your NetID and password.
Step 3d (browser): Click on the link provided by the instructor to the Zoom session from a tab in the same browser.
Step 3a (app): Open the Zoom application on your desktop or mobile device.
Step 3b (app): Click to tap on the Sign In button/link.
Step 3c (app): Click the 'Sign in with SSO' on the desktop application, or tap 'SSO' on the mobile app.
Step 3d (app): In the domain field, enter 'unr' and click on Continue in the desktop application, or Go in the mobile app.
Step 3e (app): Enter your NetID and password to sign in.
Step 3f (app): Click on the link provided by the instructor to the Zoom session.
You will find the link to the meeting:
Please make sure you are signed into Zoom before joining a Zoom session.
Click on the Zoom meeting link provided by your instructor. The first time you use Zoom, you will be prompted to download and install Zoom for your device.
You may encounter a waiting room if you are not signed into Zoom, or if the instructor has required the waiting room for all participants of the Zoom session. Please wait until the instructor admits you into the session, or if you are not signed into Zoom, please sign in.
After launching the Zoom meeting from the meeting URL, you will be prompted to join the room’s audio. Click “join audio by computer.” Zoom allows audio participation through your computer’s internal speakers, a headset, or a phone line.
To mute, click the microphone icon in the bottom-left corner. To unmute, click the microphone icon again. Follow the same process to turn the webcam on and off. Background noise can be minimized if you mute yourself when you’re listening.
Participants are able to share applications or documents using Share Screen. After selecting “Share Screen”, Zoom will present a list of all active applications and available desktops on your computer. You may also choose to share a whiteboard or iPhone/iPad. When the screen is shared, the bottom navigation menu will move to the top of the screen. To reposition the menu, simply click and drag.
NOTE: By default, screen share opens in full screen. If you have the participants list and chat windows open (they will display on the right-hand side of the meeting), the windows will be hidden in full screen. Either click “Exit Full Screen” in the upper right corner or re-enable the windows by clicking “Manage Participants” and “Chat”. The annotation toolbar allows participants to draw and make comments on the shared screen. Your instructor may choose to disable this feature. To end the screen share, choose “Stop Share”
If the meeting was scheduled in WebCampus and recorded, you will find a link to the recording in the WebCampus course from the Zoom menu item under the Cloud Recordings tab a few hours after the meetings ends.
Your instructor may provide virtual office hours during this time of remote instruction. One method your instructors may use to provide office hours or answer your questions is by using Zoom.
If your instructors provide office hours using Zoom, they will provide the meeting ID and meeting link for office hours in the WebCampus course, or you can go to the Zoom link in your course navigation, where you’ll see the list of meetings scheduled for your class.
To join a meeting, you can join from the Zoom desktop or mobile applications, from a landline or mobile phone, or with a H.323 or SIP device. Please visit how to join a meeting for more information.
When you join an office hours meeting, you may encounter a waiting room. This allows the instructor to conduct one-on-one meetings with students. You’ll see the following screen when you join the meeting. You will need to wait for the instructor to let you in when he/she finishes with the current student in the meeting room. You can also make an appointment with your instructor via WebCampus Inbox prior to joining the meeting to avoid a long waiting time.
If your instructor allows group meeting, you may see a notification showing “Please Wait for the Host to Start this Meeting.” Or you may be allowed to enter your meeting early, and you’ll see anyone who has already joined the meeting.
University students are automatically entitled to a Zoom account that they can use to host their own meetings for peer interaction, such as collaboration on a group project or study session. Visit the University's Zoom portal and sign in to activate your account.
Zoom requires that your NetID have an associated email address. If your NetID does not have an affiliated email address, please sign up for a University of Nevada, Reno email address.
After registering for a student email address, please allow up to 24-hours for the new email address to fully sync with your NetID before reaching out for assistance.
If the email address that you have on record in WebCampus does not match the official @nevada.unr.edu email address that is affiliated with your NetID. You will need to update the one in WebCampus to match. Otherwise it will generate an error when you try to use Zoom in WebCampus.
To update your email address in WebCampus, follow the steps below:
Step 1: Add your nevada.unr.edu email address to WebCampus.
Step 2: Ensure that your nevada.unr.edu email address is the default email address in WebCampus.
Alternately, if your email address is affiliated with a Zoom account from some other organization or institution, or if you have used your email address to get a Zoom account at Zoom’s main site (https://zoom.us), please contact Teaching & Learning Technologies to get your account migrated.
Zoom authenticates against your University of Nevada, Reno NetID. Make sure that you have a valid NetID, and that the password is not expired.
The Zoom Help Center offers a comprehensive tutorial for connecting to Zoom audio on a wide array of different devices: How do I Join or Test My Computer Audio?
If you are not able to hear the audio in a Zoom session, you may need to check your audio hardware and settings on your computer.
Check to make sure your headphones are plugged into your computer. If your headphones are USB headphones and your computer has multiple USB ports, try disconnecting from one port and connecting to a different port. If after reconnecting your headphones an installation process begins, make sure to follow through with all steps of the installation process.
On a windows device, ensure the default audio device is set to your headphones rather than your built-in speakers. Right-click on the sound icon in the taskbar and select "Playback Devices." Right-click in an empty area of the list of devices that show up, and select "Show Disconnected Devices" as well as "Show Disabled Devices." Find your headphones from the list of devices and right-click on them. Click "Set as Default Device."