Zoom essential quick-start for students

This guide will quickly get you the information you need to join and participate in Zoom sessions scheduled as part of your coursework this semester.

Getting an error in Zoom? Check the troubleshooting guide for a resolution.

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Sign in to your Zoom account

Zoom requires that you sign in using your University of Nevada, Reno credentials. You must have a University of Nevada, Reno email address to sign into Zoom.

Completing the following three steps will ensure that you are always signed in when you intend to be:

 

Step 1: Get a University of Nevada, Reno student email address.

Already have one? Skip to step 2!

Step 2: Set your University of Nevada, Reno student email address as your default email address in WebCampus.

Already have this? Skip to step 3!

Step 3: Sign into Zoom using your browser, or using the Zoom application.

 

Step 1: Sign up for a student email address

A University of Nevada, Reno student email address is required to sign into Zoom. If you have one, you are all set to sign in!

Note: After signing up for a student email address, please allow up to 24 hours for the email address to sync with your University of Nevada, Reno credentials.

 

Step 2: Update your WebCampus email address

In order to join Zoom sessions from WebCampus, you will need to ensure that your WebCampus email address is your official University of Nevada, Reno student email. If that is already the case, you are all set to sign in!

Step 2a: Add your nevada.unr.edu email address to WebCampus.


Step 2b: Ensure that your nevada.unr.edu email address is the default email address in WebCampus.

 

Step 3: Sign into Zoom and join a Zoom session

Option one: Use your web browser

Step 3a (browser): Open a new tab in the web browser you are currently in.


Step 3b (browser): Go to the University of Nevada, Reno Zoom portal.


Step 3c (browser): Click on Sign In and enter your NetID and password.


Step 3d (browser): Click on the link  provided by the instructor to the Zoom session from a tab in the same browser.

Option two: Use the Zoom application

Step 3a (app): Open the Zoom application on your desktop or mobile device.


Step 3b (app): Click to tap on the Sign In button/link.


Step 3c (app): Click the 'Sign in with SSO' on the desktop application, or tap 'SSO' on the mobile app.


Step 3d (app): In the domain field, enter 'unr' and click on Continue in the desktop application, or Go in the mobile app.


Step 3e (app): Enter your NetID and password to sign in.


Step 3f (app): Click on the link provided by the instructor to the Zoom session.

 

Attending classes via Zoom

  • Accessing the Zoom meeting link for your class

    You will find the link to the meeting:

    • In the WebCampus course, under the menu item named Zoom. NOTE: If this is the first time you are clicking on the Zoom link, it may require you to go to your email and click on an authorization link that will have been sent to you.
    • As a link the announcements area of the course
    • As a link in a course message from the course
  • Joining the Zoom session

    Please make sure you are signed into Zoom before joining a Zoom session. 

    Click on the Zoom meeting link provided by your instructor. The first time you use Zoom, you will be prompted to download and install Zoom for your device.

    You may encounter a waiting room if you are not signed into Zoom, or if the instructor has required the waiting room for all participants of the Zoom session. Please wait until the instructor admits you into the session, or if you are not signed into Zoom, please sign in.

  • Participating in a Zoom meeting

    Audio and video setup

    After launching the Zoom meeting from the meeting URL, you will be prompted to join the room’s audio. Click “join audio by computer.” Zoom allows audio participation through your computer’s internal speakers, a headset, or a phone line.

    Mute yourself/stop webcam

    To mute, click the microphone icon in the bottom-left corner. To unmute, click the microphone icon again. Follow the same process to turn the webcam on and off. Background noise can be minimized if you mute yourself when you’re listening.

    Share screen

    Participants are able to share applications or documents using Share Screen. After selecting “Share Screen”, Zoom will present a list of all active applications and available desktops on your computer. You may also choose to share a whiteboard or iPhone/iPad. When the screen is shared, the bottom navigation menu will move to the top of the screen. To reposition the menu, simply click and drag. 

    NOTE: By default, screen share opens in full screen. If you have the participants list and chat windows open (they will display on the right-hand side of the meeting), the windows will be hidden in full screen. Either click “Exit Full Screen” in the upper right corner or re-enable the windows by clicking “Manage Participants” and “Chat”. The annotation toolbar allows participants to draw and make comments on the shared screen. Your instructor may choose to disable this feature. To end the screen share, choose “Stop Share”

  • Finding recordings of a Zoom meeting you attended

    If the meeting was scheduled in WebCampus and recorded, you will find a link to the recording in the WebCampus course from the Zoom menu item under the Cloud Recordings tab a few hours after the meetings ends.

 

Attending virtual office hours with Zoom

Your instructor may provide virtual office hours during this time of remote instruction. One method your instructors may use to provide office hours or answer your questions is by using Zoom.

  • Accessing office hours in Zoom

    If your instructors provide office hours using Zoom, they will provide the meeting ID and meeting link for office hours in the WebCampus course, or you can go to the Zoom link in your course navigation, where you’ll see the list of meetings scheduled for your class.

    To join a meeting, you can join from the Zoom desktop or mobile applications, from a landline or mobile phone, or with a H.323 or SIP device. Please visit how to join a meeting for more information.

  • Waiting room feature

    When you join an office hours meeting, you may encounter a waiting room. This allows the instructor to conduct one-on-one meetings with students. You’ll see the following screen when you join the meeting. You will need to wait for the instructor to let you in when he/she finishes with the current student in the meeting room. You can also make an appointment with your instructor via WebCampus Inbox prior to joining the meeting to avoid a long waiting time.

  • Group meetings for office hours

    If your instructor allows group meeting, you may see a notification showing “Please Wait for the Host to Start this Meeting.” Or you may be allowed to enter your meeting early, and you’ll see anyone who has already joined the meeting.

 

Creating your own Zoom sessions

University students are automatically entitled to a Zoom account that they can use to host their own meetings for peer interaction, such as collaboration on a group project or study session. Visit the University's Zoom portal and sign in to activate your account.

  • Scheduling a Zoom Session for projects and student meetings
    1. From the WebCampus course, click on the Zoom menu item.
    2. If this is the first time you are clicking on the Zoom link, it may require you to go to your email and click on an authorization link that will have been sent to you. Once you have authorized, you may return to WebCampus and continue with the next steps.
    3. Click the “Schedule a New Meeting” button towards the top of the screen.
    4. Fill in all the fields to set up the meeting, taking special note of the following:
      • Recurring meeting allows you to schedule Day, Weekly, or Monthly recurring sessions
      • The "Host" radio button toggles the host's web cam to start automatically when the session start
      • The "Participant" radio button toggles the participants' web cam to start automatically when the session starts.
    5. Enable join before host allows participants to enter the session before the instructor does.
    6. Click Save. A confirmation page will appear, with the meeting parameters and a Start button if you wish to enter the meeting now.
    7. Click on the Zoom menu item to return to your list of upcoming meetings.
    8. Click the Start link corresponding to the meeting you just scheduled if you wish to enter the meeting now. You may also delete meetings from this list by clicking on the Delete link.
 

Troubleshooting common issues in Zoom

'Something went wrong while you tried to signing in with SSO' WEB_# errors (example: WEB_568fd9fa37...)

Zoom requires that your NetID have an associated email address. If your NetID does not have an affiliated email address, please sign up for a University of Nevada, Reno email address.

After registering for a student email address, please allow up to 24-hours for the new email address to fully sync with your NetID before reaching out for assistance.

Error 1001 or 'user does not exist' errors

If the email address that you have on record in WebCampus does not match the official @nevada.unr.edu email address that is affiliated with your NetID. You will need to update the one in WebCampus to match. Otherwise it will generate an error when you try to use Zoom in WebCampus.

To update your email address in WebCampus, follow the steps below:

Step 1: Add your nevada.unr.edu email address to WebCampus.


Step 2: Ensure that your nevada.unr.edu email address is the default email address in WebCampus.

Alternately, if your email address is affiliated with a Zoom account from some other organization or institution, or if you have used your email address to get a Zoom account at Zoom’s main site (https://zoom.us), please contact Teaching & Learning Technologies to get your account migrated.

Other errors when trying to log into Zoom

Zoom authenticates against your University of Nevada, Reno NetID. Make sure that you have a valid NetID, and that the password is not expired.

  • Problems with audio and microphones

    The Zoom Help Center offers a comprehensive tutorial for connecting to Zoom audio on a wide array of different devices: How do I Join or Test My Computer Audio?

    If you are not able to hear the audio in a Zoom session, you may need to check your audio hardware and settings on your computer.

    Check to make sure your headphones are plugged into your computer. If your headphones are USB headphones and your computer has multiple USB ports, try disconnecting from one port and connecting to a different port. If after reconnecting your headphones an installation process begins, make sure to follow through with all steps of the installation process.

    On a windows device, ensure the default audio device is set to your headphones rather than your built-in speakers. Right-click on the sound icon in the taskbar and select "Playback Devices." Right-click in an empty area of the list of devices that show up, and select "Show Disconnected Devices" as well as "Show Disabled Devices." Find your headphones from the list of devices and right-click on them. Click "Set as Default Device."