Many issues can be avoided by conducting a test session or dry-run before a critical web conference in Zoom. In instructional applications, it is recommended that a test session be put on the course schedule well in advance of any required Zoom meeting.
Contact the Instructional Design Team if an error relating to authentication or authorization appears when you click the ZOOM menu item. When Zoom launches, it attempts to determine if your account in WebCampus is associated with a valid Zoom login. Errors similar to the one pictured below may indicates that either you do not have a Zoom account, or that your email address in WebCampus differs from the one used on your Zoom account:
Problems with audio and microphones
The Zoom Help Center offers a comprehensive tutorial for connecting to Zoom audio on a wide array of different devices: How do I Join or Test My Computer Audio? (external link to Zoom site)
If you are not able to hear the audio in a Zoom session, you may need to check your audio hardware and settings on your computer.
Check to make sure your headphones are plugged into your computer. If your headphones are USB headphones and your computer has multiple USB ports, try disconnecting from one port and connecting to a different port. If after reconnecting your headphones an installation process begins, make sure to follow through with all steps of the installation process.
On a windows device, ensure the default audio device is set to your headphones rather then your built in speakers. Right-click on the sound icon in the taskbar and select "Playback Devices." Right-click in an empty area of the list of devices that show up, and select "Show Disconnected Devices" as well as "Show Disabled Devices." Find your headphones from the list of devices and right-click on them. Click "Set as Default Device."