Zoom video conferencing

The Zoom for Education video conferencing tool is available upon request. Please contact TLT to request an account. A lightweight version of Zoom is available in a personal meeting configuration at the  Zoom Video Conferencing Portal. Zoom basic does not require any special request to use, but is not integrated into WebCampus and limits meetings to 40 minutes when there are more than two people in the session.

About Zoom

Zoom is a web conferencing tool that allows faculty to host live interactive learning sessions with students. Zoom is integrated into WebCampus on a per-request basis to supplement the built in BigBlueButton web conferencing tool. Zoom may be an appropriate alternative if you require guest lecturers to present to your class, if you use break-out rooms, or if you require recordings of your conferences to be saved.

Please contact Teaching & Learning Technologies for more information.

Getting started on Windows and Mac (external link to Zoom site)

Setting up, launching Zoom and troubleshooting issues

  • How to set-up Zoom in WebCampus

    Before starting, please ensure your Zoom account has been set up by Teaching & Learning Technologies. You may request an account by contacting TLT. In order to use Zoom in Canvas, you must add the Zoom App to your course menu. Students will access your Zoom sessions through links in messages sent from your course, and from the WebCampus calendar.

    1. From inside your Canvas course, click on "Settings" on the course menu.
    2. Click on the "Navigation" tab at the top of the screen.
    3. Scroll down until you see the items listed under "Drag items here to hide them from students"
    4. Click on the gear icon next to the ZOOM item and click "+ Enable"
    5. Click "Save"
    6. On your course menu, click "Home"
    7. Click on the "ZOOM link" and click on the "Authenticate" button (link)
    8. Click "Authorize" (link) in the dialog that pops up.
  • How to start a Zoom session from WebCampus

    Once the Zoom link has been added to the course menu and the app has been authorized, you may schedule and launch Zoom sessions from within Canvas. Zoom session notifications go to your student's inbox, and are listed on the course calendar. To schedule an upcoming Zoom session, or start a Zoom session, follow the steps below:

    1. From your WebCampus course, click on the "ZOOM" menu item.
    2. Click on the "Schedule a New Meeting" link in the upper right portion of the screen.
    3. Fill in all the fields to set up the meeting, taking special note of the following:
      • Recurring meeting allows you to schedule Day, Weekly, or Monthly recurring sessions
      • The "Host" radio button toggles the host's web cam to start automatically when the session starts
      • The "Participant" radio button toggles the participants' web cam to start automatically when the session starts. Enable join before host allows participants to enter the session before the instructor does.
    4. Click "Schedule." The meeting will appear on the list of Upcoming Meetings.
    5. Click the "Start" button (link) corresponding to the meeting you just scheduled.

    The following steps need to be completed the first time you launch Zoom from your own computer. On a public computer, they may need to be completed each time you use Zoom. Click "Save" (link) when prompted by your browser to to download the Zoom launcher app. Run the Zoom_launcher.exe file from your browser downloads list and follow the on screen prompts to complete the installation process.

  • Guiding students on how to join your Zoom session

    Student do not need to register for a Zoom account.

    Students access scheduled Zoom sessions differently from the way you as an instructor access Zoom. Students do not use the ZOOM course menu link. Instead, they must use the link embedded in a course message that they receive, or the link that is automatically created on the course calendar.

    When you create a Zoom session using the steps outlined above, students will be notified through a message in their Canvas inbox with a link to join the meeting. Additionally, a calendar event corresponding to the Zoom session is created with a link to the Zoom session, and listed under "Coming Up" box on the right side of your course Home Page.

  • Troubleshooting common issues in Zoom

    Many issues can be avoided by conducting a test session or dry-run before a critical web conference in Zoom. In instructional applications, it is recommended that a test session be put on the course schedule well in advance of any required Zoom meeting.

    Contact the Instructional Design Team if an error relating to authentication or authorization appears when you click the ZOOM menu item. When Zoom launches, it attempts to determine if your account in WebCampus is associated with a valid Zoom login. Errors similar to the one pictured below may indicates that either you do not have a Zoom account, or that your email address in WebCampus differs from the one used on your Zoom account:

    Problems with audio and microphones

    The Zoom Help Center offers a comprehensive tutorial for connecting to Zoom audio on a wide array of different devices: How do I Join or Test My Computer Audio? (external link to Zoom site)

    If you are not able to hear the audio in a Zoom session, you may need to check your audio hardware and settings on your computer.

    Check to make sure your headphones are plugged into your computer. If your headphones are USB headphones and your computer has multiple USB ports, try disconnecting from one port and connecting to a different port. If after reconnecting your headphones an installation process begins, make sure to follow through with all steps of the installation process.

    On a windows device, ensure the default audio device is set to your headphones rather then your built in speakers. Right-click on the sound icon in the taskbar and select "Playback Devices." Right-click in an empty area of the list of devices that show up, and select "Show Disconnected Devices" as well as "Show Disabled Devices." Find your headphones from the list of devices and right-click on them. Click "Set as Default Device."