Student FAQ

Come as you are. We will have a conversation focused on what’s going on and what support might help. You don’t need to have answers prepared.

University of Nevada, Reno graduate and undergraduate students are eligible for our clinical services. Partners of students may also be seen but only as part of couple counseling. Faculty and staff may access any of our professional staff for consultation regarding student concerns.

• Currently enrolled students at University of Nevada, Reno
• Students at any stage of their academic journey

You do not need a referral or a diagnosis to seek support.

Our diverse team takes pride in having a range of clinical expertise. This approach allows us to explore various clinical methods, ensuring top-notch care for students. Rest assured, your counselor possesses the required training and know-how to support you effectively. All of the clinical staff at Counseling Services are licensed (or licensure-in-process) professionals.

We want you to have a successful experience here. As part of the intake process, we gather information and make assessments partially to facilitate making a good match with the skills and training of various counselors. Even so, occasionally not every such match is a good fit. If you are not comfortable with your assigned counselor, please let us know. Ideally, this would be a concern to discuss with your counselor. If you don't feel comfortable doing this, let our front desk staff know. They will help you get to the right person to make a better arrangement for you.

What you share is private, with limited safety‑related exceptions.

No. Federal and state law prohibits us from acknowledging that you are a client or disclosing any file information with your parent without your specific written permission. An exception to this is for minor students under age 18. Although these individuals are generally afforded the same confidentiality protection as an adult student, there are some limitations that a counselor will be happy to discuss with you. We do require that persons under age 18 have written parental (or guardian) consent to receive our services.

It often happens, however, that our clients find it very helpful for their counselors to speak with a parent, a residential life staff member, or a faculty member. It is up to you and your counselor to discuss what would work best in your particular situation. If you have any questions or concerns about confidentiality, feel free to bring them up with a counselor.

It’s okay to be unsure. You don’t need to be in crisis to reach out. Questions are always welcome. If additional support is needed, we’ll help you explore options and referrals.

We follow the state and national guidelines for retaining confidential records. All such records are required to be kept on file for seven years after your last session. If you are a minor, your records will be kept for seven years after you reach the age of 18. After that seven years, your records will be destroyed.

Students come to Counseling Services for many different reasons, including everyday stress and more serious concerns. If you are unsure whether counseling is right for you, we encourage you to contact us and talk it through.

If stress, anxiety, sadness or burnout are starting to affect your daily life, counseling can help. We support students who are navigating academic pressure, emotional distress, or changes in motivation or mood.

Sudden or difficult experiences can make it hard to focus, cope, or feel grounded. We work with students experiencing grief, trauma, significant loss or other unexpected challenges that disrupt their sense of stability.

Counseling Services provides a space to talk through concerns related to relationships, family, identity, belonging or life transitions. We support students as they explore who they are and what they need to thrive.

If you are worried about a friend, classmate or student you support, Counseling Services can help you think through next steps. We offer consultation and guidance on how to support others and connect them with appropriate resources.

Are you or someone you know thinking of or planning to:

• Are you planning to engage (or currently engaging) in harm to yourself or someone else that could require medical attention?
• Are you thinking of or planning to take your own life?
• Are you planning to report current or past abuse of a child (under 18), older adult (60+), or vulnerable adult (adult who can't care for themselves)?
• Are you thinking of or planning to engage in life-threatening behavior (such as drinking and driving, excessive drug use, excessive exercise, severe binging or purging, or strict dietary restrictions that could lead to death)?
• Are you currently seeing or hearing things that other people can’t (e.g. hallucinations) that make you unable to function?
• Did you experience a sexual assault within the last 7 days? Report a current or past experience or knowledge of abuse to a child (younger than 18), older adult (65+), or vulnerable adult (adult who can’t care for themselves)?

If you have answered YES to any of these questions, please request to be seen for a crisis appointment by contacting Counseling Services at (775) 784-4648, after hours number (775) 297-8315, or text or call 988.

Not in Crisis? Sometimes emotions are so overwhelming they take control of your mind and your body. If you need immediate self-help support, please access our panic attack and emotional distress toolkit.

For most students, counseling does help students make the most of the university experience, both personally and academically. Meeting with a counselor is a chance to explore one's hopes and fears, and determine possible courses of action or resolution in a calm, objective and confidential setting.

For many students, counseling does help in identifying and removing obstacles to doing well academically. For some, it may help improve the overall quality of life and the success of interpersonal relationships, which can often indirectly affect academics.

Being seen for psychotherapy by a counselor does not necessarily mean you will need to take medications. Many psychological problems can be successfully treated without the use of medications. If you and your counselor decide that medications should be considered as a adjunct to counseling, your counselor will discuss referral options with you. You will need to see a physician (such as a psychiatrist) to be prescribed any medications. It is important to let your counselor know about any medications you have already been prescribed.

It can be very difficult when someone you care about is in pain. You might find yourself feeling helpless, frightened, frustrated or angry. It is very hard to make a person seek help if they don't want to or don't feel they need it, and counseling with an unwilling client is usually not very effective.

Here are some things you might offer as a friend:

• Let your friend know that you are concerned. Suggest they make an appointment with a counselor to see if we can be of help. Try to phrase the communication using "I" language, rather than "You" language. For example, "I care about you and I am sad to see you are hurting" rather than "You are in trouble and need help."
• Offer to sit with your friend while they make an appointment.
• Offer to accompany your friend to their first appointment, and either wait in the waiting area or go to the appointment with them.
• Call or come into the counseling center yourself, and talk with a counselor about your worries about your friend. You will not need to tell the counselor your friend's name, and you do not necessarily even need to let your friend know you came in. The counselor may be able to offer you suggestions about how to interact more effectively with this friend, as well as to manage your own feelings about the situation.
• Surf the web or the bookstore for information about your friend's problem(s), and pass it along to your friend. Invite them to compare reactions with you about the information, or talk about the information with a counselor.

Care may include short‑term counseling, group support or help connecting to other resources. Find the support you need where you are with the following options.

Same-day Sessions:

Same-day sessions are limited and fill quickly due to high demand. Students are encouraged to contact Counseling Services early on the day they wish to be seen. Do not schedule an appointment on behalf of another person.

Schedule a session for today

Crisis Services:

• After-Hours Crisis Line: (775) 297-8315
• Emergency Services: 911
• Non-Emergency University Police Department: (775) 334-2677
• 988 Suicide and Crisis Lifeline: Text or call 988 or dial (800) 273-8255
• Sexual Assault Reporting Line: (775) 784-1030
• Student Health Center: (775) 784-6598

Drop-in mental health support:

Monday-Friday 9:00 a.m. – 4:00 p.m.
Southwest corner of Great Basin Hall

In some situations, students may need services beyond what Counseling Services can provide. When that happens, we help students identify options and connect with appropriate campus or community resources.

Counseling Services also offers consultation and guidance for faculty, staff and others who support students, helping them respond thoughtfully and connect students with care.

We support our international student population in adjusting to life at University of Nevada, Reno. International students are eligible for all student services. Counseling Services partners with the Office of International Students and Scholars to provide mental health programming to international students. We offer individual therapy, outreach prevention events, support groups, and brief consultations.

No, Counseling Services generally does not provide letters for Emotional Support Animals (ESAs). While we understand the important role that ESAs can play in an individual's well-being, writing ESA letters often requires unique training and certifications to properly assess and document the need for the animal.

No. It is the policy of Counseling Services not to provide court mandated counseling. We can help to provide you with appropriate referrals in the community.