Testing information for faculty
Thank you for using the University Testing Center. During the lead up to fall 2020, we have worked hard to provide you with a facility and a staff prepared to provide the best possible testing services for you and your students. We hope that you find our services useful, especially given the uncertainty and changes resulting from the COVID-19 pandemic.
It is important that professors review our policies and procedures before submitting requests for their exams to be administered at the University Testing Center. We have prepared this guide as a resource for University faculty, and to answer the most commonly asked questions about using the University Testing Center.
Unless otherwise stated, the policies and procedures in this guide pertain to full-class testing, which is defined as “an exam which every student enrolled in the course is expected to take within a specified period of time.” Exceptions for make-up testing and other special situations are discussed separately.
For questions not addressed in this faculty guide, please contact Justin Kavanagh, University Testing Center Coordinator, at (775) 682-9940 or email@example.com.
University Testing Center Overview
The University Testing Center consists of two on-campus locations:
- William J. Raggio Building, Room 1003 (“WRB”)
- Continuing Education Building, Room 107 (“CEB”)
For fall 2020, each location is equipped with approximately 40 computer workstations. The number of available seats must comply with any state and University limitations on the size of gatherings currently in effect, which may reduce our operating capacity.
Operating hours and planned closures
The University Testing Center’s operating hours are set semester-by-semester based on the anticipated demand for our services and staffing availability. Please refer to our hours of operation page for the most updated hours and planned closures.
Format and delivery method
The University Testing Center can administer exams built into WebCampus (Canvas), Pearson MyLab, or another similar web-based learning management system (LMS). We are not set up for full-class testing on paper; however, we can administer a limited number of paper make-up exams on a case-by case basis (see “Make-up exams” below).
We are unable to administer the following types of exams:
- Open book, open notes, or open internet exams. If outside resources are required for the exams, professors can select from the list of pre-approved materials/aids on their request form (see approved test materials), or consider alternate methods of assessment to a proctored exam.
- Exams that require students to use desktop or web-based applications outside of the LMS (e.g., Microsoft Excel, Google Docs).
Exam requests must be submitted at least two weeks prior to the exam date. Ideally, professors should submit all of their exams by noon on the second Friday of the semester (for fall 2020, this date is Friday, September 4, 2020).
During peak weeks when the Testing Center is likely to book up, exam requests will be approved on a first-come, first-served basis. Professors may be asked to be flexible with their exam dates to ensure scheduling availability for students.
Peak, semi-peak and off-peak weeks for fall 2020
Testing Center Weeks: Fall 2020 Week Number Week Beginning Designation 1 August 24, 2020 Off-peak 2 August 31, 2020 Off-peak 3 September 7, 2020 Off-peak 4 September 14, 2020 Semi-peak 5 September 21, 2020 Peak 6 September 28, 2020 Off-peak 7 October 5, 2020 Off-peak 8 October 12, 2020 Semi-peak 9 October 19, 2020 Peak 10 October 26, 2020 Off-peak 11 November 2, 2020 Off-peak 12 November 9, 2020 Semi-peak 13 November 16, 2020 Peak 14 November 23, 2020 Off-peak 15 November 30, 2020 Off-peak 16 December 7, 2020 Peak (Finals) 17 December 14, 2020 Peak (Finals)
Exam requests are submitted using our Request for Exam Services form. Professors must log in with their NetID and password to use the form. Professors must also add the Testing Center Coordinator, Justin Kavanagh, to their WebCampus course as a TA prior to their exam request being processed.
For fall 2020, due to increased demand, there is a limit of two midterm exams and one final exam per course. Please submit the form separately for each exam.
Please allow two business days’ processing time. You will be contacted by email when your exam request has been approved, or if we require additional information to process the request.
Student appointments are not optional. Regardless of class size, all students must schedule an appointment at least 24 hours in advance. Students can schedule appointments at any time using our online registration form.
For fall 2020, last minute scheduling and walk-in testing will not be offered, and students without an appointment will not be admitted. This is necessary to comply with state and University limitations on the size of gatherings, and to keep an accurate accounting of test takers for contact tracing of COVID-19 cases. If your syllabus or WebCampus announcements include information on exam scheduling, please ensure that testing appointments are not misrepresented. They are not optional.
Exams must be made available for one full week, Monday through Sunday. Students may schedule an appointment for any available time during that week. Students test asynchronously. Given the number of available seats and the anticipated demand for testing services, it is not possible for an entire class to test at the same time. Professors are welcome to encourage students to schedule appointments for a given day and time, but this is subject to seating availability and cannot be enforced by the Testing Center.
Professors who have concerns about exam security with students testing asynchronously may consider the following options:
- Randomizing the order of exam questions.
- Randomizing the order of multiple-choice answer choices.
- Creating a test bank, with each student receiving a randomized selection of questions.
If students testing synchronously is an integral part of the exam, professors can consider using Proctorio, the University’s approved remote proctoring solution. For more information, please refer to our testing security policies and information.
For fall 2020, there is a limit on allotted time of 60 minutes per exam. The settings must be configured so that the exam is submitted when the allotted time expires. Extra time accommodations will be honored as always.
Exams must be submitted at the Testing Center’s posted closing time every day. Our registration form prevents students from scheduling late enough in the day that they would not be given their full allotted time. However, if a student is late to their appointment, they may still be admitted, but must sign a waiver forfeiting any allotted time remaining at the Testing Center’s posted closing time.
xams must be published in WebCampus on or before the first day of testing. The starting date, ending date, launch code, and allotted time must match the information given when the exam request was submitted to the Testing Center. If changes are required after the exam request has been approved, please contact the Testing Center at the earliest opportunity.
Exam launch codes
Exams must be protected by a launch code (password). Please choose a launch code that is difficult for your students to guess, while also being easy for our proctors to enter correctly.
Some examples of discouraged launch codes include the following:
Exam launch codes are entered remotely from the proctor workstation once the student is ready to begin testing and are never seen or used by students. Under no circumstances should you share your exam launch code with your students. If you believe your exam launch code has been compromised, please change it and notify the Testing Center immediately.
Support and troubleshooting
Exam access issues
If issues relation to the exam’s settings in the LMS affect a student’s ability to access the exam, a Testing Center staff member will attempt to resolve the problem and follow up with the professor. Adding the Testing Center Coordinator, Justin Kavanagh, to your WebCampus course as a TA will allow us to fix minor issues without needing to contact you.
If the exam isn't published
By publishing the exam to the WebCampus course (or the equivalent action in another LMS), the professor is communicating to us that the exam is ready to be administered. We will not publish or administer an unpublished exam without first verifying with the professor that the exam is ready. Under these circumstances, administration of that particular exam will be suspended until the professor can be contacted to resolve the issue.
Exam content issues
Testing Center staff are not permitted to assist students with any issues relating to exam content, including identifying words or mathematical symbols, or providing clarifications or interpretations of any kind. Students who report errors or ambiguities will be asked to continue working on the exam to the best of their ability and to follow-up with their professor after the exam.
Planned and unplanned clsures
The Testing Center is periodically closed for certain national testing days, including the administration of the Law School Admission Test (LSAT), the GRE Subject Test, and the United States Medical Licensing Examination (USMLE). Some national testing days will necessitate the closure of only one of our two locations, while others will require the entire Testing Center to be closed. These dates are posted to our hours of operation page as soon as they are confirmed.
The Testing Center is closed whenever a full-campus closure is ordered due to inclement weather or another reason. If only one of our two locations is closed; for example, due to an unexpected utility failure; the other location will remain open. Every reasonable attempt will be made to notify students of an unplanned closure as soon as possible, and students will be contacted by email to re-schedule as soon as the Testing Center reopens. I
f it becomes necessary to close the campus due to the COVID-19 pandemic, the Testing Center will work with professors to the extent practicable to provide alternate testing services.
Scratch paper and exam materials/aids
Professors must indicate whether scratch paper is approved for the exam; it is not provided automatically. If scratch paper is approved, students will be provided two sheets of watermarked paper and two pencils. Pens are available on request. Students are required to use the paper and writing utensils provided by the Testing Center. Student-provided scratch paper, pencils, and pens are not allowed.
The Testing Center aims to strike a balance between the need for a uniformly secure testing environment and the individual preferences of professors. In addition to scratch paper, we have developed a list of approved materials/aids that professors can permit students to use on their exams. Please pay close attention to your selection(s) to ensure that you have chosen the intended materials/aids.
All materials will be inspected by a proctor prior to the student being admitted to the exam. The Testing Center reserves the right to reject a student’s materials if they do not comply with the professor’s instructions or the Testing Center’s policies. Students whose materials are rejected will have the option to test without the rejected materials or to reschedule (contingent upon availability).
Handling of materials
All written materials used during the exam, including handouts, scratch paper, and note sheets/cards, will be collected at the end of the student’s exam and shredded. We recommend that professors advise students that these items will not be returned to them, and that they should make a copy of them prior to the exam if they wish to keep them for future reference.
Between the professor and the Testing Center
The primary method of communication between the professor and the Testing Center is email. Please use your University email account for all communication with the Testing Center. The Request for Exam Services form asks for the professor’s phone number; however, this is only used in the event of an urgent problem with the exam that the Testing Center is unable to solve.
After your exam request has been submitted, if you require any changes, please request them in writing to firstname.lastname@example.org rather than re-submitting the request form. This ensures that all staff members are made aware of the desired change.
Between the professor and the student
As students’ most immediate point of contact, it falls to the professor to ensure that students are aware of the following:
- Exam details, including dates, approved materials/aids, and other requirements.
- Appointments are not optional and must be made with 24 hours’ notice, and that students without an appointment will not be admitted.
- Exams must be submitted at the Testing Center’s posted closing time, and any allotted time remaining is forfeited. Students will not be permitted to return the next day to finish an exam.
- A WolfCard or valid government issued photo ID is required for all testing.
- Students must know their NetID and password to log into WebCampus (or equivalent login credentials for another LMS).
Between the student and the Testing Center
We have published know-before-you-go information for students and other test takers to know what to expect when taking an exam in the Testing Center. Students may contact the Testing Center for questions about exam scheduling and re-scheduling, and general inquiries about our operations.
Exceptions for special circumstances
Students with accommodations for disabilities
The University Testing Center will work closely with the Disability Resource Center to ensure that students with accommodations have access to them. Depending on the nature of the accommodation, the student may test at the University Testing Center or the Disability Resource Center. Students with disabilities are encouraged to contact the Disability Resource Center as soon as possible to ensure they will have their accommodations approved in advance of their first exam.
A non-local student is defined as one who lives outside of a reasonable commuting distance to the University campus. For fall 2020, we are anticipating an increased number of non-local students taking courses at the University from their homes in other cities and states, and requiring special testing arrangements.
When submitting an exam request, all professors will be asked how they prefer to handle special arrangements for non-local students, with the following options given:
- Non-local students must use Proctorio (Please work with TLT to ensure your exam is configured properly for Proctorio).
- Non-local students must find a testing center or approved proctor in their area.
- Non-local students may use either of the above options.
- Other (specify), e.g., if the professor will make arrangements with non-local students directly.
Finding a testing center or approved proctor
If the professor allows non-local students to take the exam at a testing center or approved proctor in their area, it is the student’s responsibility to initiate this process.
The student must submit the Request for Non-Local Exam Administration form at least 2 weeks prior to the exam date. In this form, the student must provide the contact information of the non-local testing center or, if no testing center exists within a reasonable commuting distance, an individual who fulfils the University Testing Center’s criteria for a non-local proctor.
The University Testing Center will make arrangements with the non-local testing center or proctor for the exam to be administered, communicate instructions, and send necessary materials. Non-local testing centers and proctors must certify that they meet the criteria to administer exams for the student, and that they will uphold the integrity of the testing process.
It is the student’s responsibility to schedule the exam with the non-local testing center or proctor directly, and to pay any fees they may charge for their services.
The University Testing Center can administer make-up exams for students who missed the scheduled exam date in class, and to whom the professor has granted an extension. There is a cap of 5 students or 5% of the class’ enrollment (whichever is greater) per make-up exam.
We strongly prefer all exams to be delivered in WebCampus or another LMS; however, we will administer paper make-up exams. All of the other administration requirements apply, including availability, allotted time, and materials/aids. To mitigate our staff’s risk of exposure to COVID-19, paper exams will be stored for at least 72 hours, then scanned an emailed back to the professor. Once the professor confirms receipt, the exam papers will be shredded.
The Testing Center employs undergraduate students as testing room proctors. All student employees undergo proctor training and are aware that their position requires them to commit to the highest standards of academic integrity.
If a student employee is enrolled in a class whose exams are administered in the University Testing Center, the student is required to take the exam on the first day it is available, and is not permitted to work in the testing room prior to having taken the exam.