Frequently asked questions
Do I qualify to live at Ponderosa Village?
To live at Ponderosa Village you must meet one of the following criteria:
- Be enrolled in a Masters or Ph.D. program at the University of Nevada, Reno
- Be enrolled in the University of Nevada, School of Medicine
- Be a faculty member or staff member at the University of Nevada, Reno with an active NSHE ID number
When can I apply for an apartment at Ponderosa Village?
We typically start leasing in early spring for the next fall (ex: leasing begins February 2020 for the 2020-2021 academic year).
I don’t know if I would pass a credit check. Can I still apply to live at Ponderosa Village?
Yes. Once we receive the results of your credit check, we will discuss options for leasing at Ponderosa Village.
What is the security deposit? How much is it?
All residents pay a security deposit when they move in. This deposit is held by the property until move out and is used to cover any costs for damages or repairs to the unit. Any remaining amount will be refunded via check after move out.
The minimum security deposit amount is $199. Depending on the results of the credit check, this amount may change.
I have a pet. Can I live at Ponderosa Village?
The only pets allowed in Ponderosa Village are non-hazardous fish in up to a 10 gallon tank.
I am a graduate student/professional student/faculty/staff. Can my younger sibling or partner live with me?
Yes. Only the primary lease holder must be a graduate student, professional student, or faculty/staff member. You can have others who would not qualify on their own live with you (up to the maximum occupancy of the unit) as long as they complete a background check. Live in partners/siblings are not allowed in the private bedroom option.
If I sign a lease and then decide not to move in, can I cancel?
Once a lease is signed, you are locked into that space. In order to cancel a lease, a takeover must be facilitated, even if you have not moved in yet. This means that someone else needs to be found to move into the space you signed for. This process must be run through the leasing office. Subletting is not permitted. The leasing staff may be able to help you find someone via our wait list, but this is not guaranteed. You are responsible for all rent payments until the new resident moves in.
If I live at Ponderosa Village, where can I park?
All parking is regulated by the University of Nevada, Reno Parking and Transportation Services. All permits must be purchased directly from Parking and Transportation Services.
Ponderosa Village residents can purchase permits for either the Yellow 3 or Orange lots. There is no guest parking at Ponderosa Village, but day permits can also be purchased from Parking and Transportation Services.
Can I have packages delivered to my door?
Yes. UPS, FedEx, and OnTrac will deliver packages directly to the apartment doors. Please make sure to include your unit number on the package.
Is Ponderosa Village a safe community?
Yes. Ponderosa Village is a gated community. Each resident receives their own gate code to access the community. All gates are locked at all times except for the main gate which is unlocked during regular business hours to allow for visitors and package deliveries. There are also two blue emergency lights located on the property. These emergency call boxes connect directly to University Police Services in the case of an emergency.
If I have preferences of floor or location of my apartment, where can I submit those?
Please email any floor or building requests to email@example.com. Considerable effort is made to honor specific requests when assigning units. Preferences are honored based on application date and unit availability.
Can I request a specific roommate if I choose the private bedroom option?
You can request a specific roommate by emailing us at firstname.lastname@example.org. Considerable effort is made to match mutually requested roommates based on unit availability. Note: Your roommate preference supersedes your building or floor preferences.
How can I request maintenance for my apartment?
Requests for maintenance can be emailed to email@example.com. Please include the location and description of the issue. Our maintenance team will address the issue as soon as possible.
What do I do if I lock myself out of my unit after hours?
A Ponderosa Village staff member is on-call 24/7. At move-in you will be provided with this phone number in case of lock out or emergency.
What utilities are included in the rent price?
Water, sewer, trash, and internet are included in the rent price. Electricity and gas service must be set up separately through NV Energy (775) 834-4444.
Are apartments furnished?
No. Only basic appliances are included in the unit (refrigerator, stove/oven, dishwasher, washer, dryer). If you are in need of furniture, you can reach out to the Graduate Student Association’s household items program.