Students will be provided the iPads and accessories to use during their undergraduate studies at the University. At the time of their graduation, the University will transfer the equipment to the student to own.

If you leave the University of Nevada, Reno during your first semester here and are participating in the DWPI you cannot opt to keep your iPad, Apple Pencil, nor your keyboard. You will need to return the equipment to the Vice Provost for Information Technology suite on the 3rd floor of the Knowledge Center, MIKC 316. You may do so anytime during regular business hours, Monday-Friday, from 8 a.m. to 5 p.m. Please bring your student ID and all the technology with you (iPad, Apple Pencil, and keyboard).

If you fail to do so within 15 calendar days of leaving the University, per the Acceptable Use Policy, the technology may be remotely reset to the original configuration or disabled and rendered nonfunctional and you may be billed for the cost of the technology.

The iPads will be provided to the students for their use within the University’s student use agreement for technology. We will not be restricting their use or actively tracking the devices.

Contact the OIT Support Center during business hours Monday-Friday from 8 a.m. to 5 p.m. to work with an on-site technician via chat or phone, or walk-up to the Computing Help Desk in the Knowledge Center 2nd floor atrium.

Yes, students can use the iPad quickstart guide that includes information ranging from using the iPad for wireless presentations on campus to setting up the Mail app.

No, if you need access to previously purchased apps, sign in with your Apple ID and download them to the device after setup has been completed. You can transfer files between devices using AirDrop or a USB-C drive.

iCloud is not an approved location for data storage nor data sharing at the University. This includes regulated, unrestricted, sensitive and confidential data.

For more information about storage options by data type, you can visit the Office of Information Technology’s storage restrictions by data type webpage.

Contact the OIT Support Center if you have questions.

The Office of Information Technology is developing an array of support services and articles for the Digital Wolf Pack Initiative, from installing Office 365 to mobile printing, connecting to virtual desktops to connecting to the Eduroam network.

OIT technology support

First search the Office of Information Technology (OIT) Knowledge Base articles that might help you find what you need. If you still need assistance, you can contact the OIT Support Center.

First check the Digital Wolf Pack Initiative Technology how-to knowledge base articles. You can submit a ticket with the OIT Support Center for assistance. If that information does not help resolve the issue you are facing, please visit the iPad General Use and Additional resources webpage. You can also contact AppleCare Support for Education at (800) 800-2275, option 3.

If your iPad, Apple Pencil, or keyboard physically breaks AppleCare+ repairs can be made through The Nevada Wolf Shop (located inside the Joe Crowley Student Union). The Wolf Shop phone number is (775) 784-6597. You can also contact AppleCare for Education (800) 800-2775 option 3. Please be sure to submit a ticket to the OIT Support Center to make them aware of if your iPad is replaced as it may affect your university-supported apps on the iPad.

Your technology is covered by AppleCare+ coverage for both manufacturer defects and accidental damage. This provides two repairs per calendar year for the first four years of AppleCare+. You will be required to pay the $49 plus tax for repair of the iPad and the $29 plus tax of the Apple Pencil or keyboard.

Visit the AppleCare+ coverage website for further details.

Please file a report of loss with University Police Services either through the University’s Police Services or by calling (775)-334-2677. Make a note of the police report number and submit a ticket with the OIT Support Center so the iPad can be disabled. You can attempt to find your iPad if you activated the “Find My iPad” feature. Learn how to do so on Apple’s iPad User Guide Locate a device page.

The iPad will not be replaced by the University in the case that it is lost or stolen. You will not be charged for a lost or stolen iPad.

If your iPad is damaged while out of town, the best option is to wait and take it to The Nevada Wolf Shop when you return to campus. If you are unable to do that you can take it to an Apple store or authorized Apple dealer to have it serviced as part of AppleCare+. Please be sure to submit a ticket to the OIT Support Center to make them aware if your iPad is replaced as it may affect your University-supported apps on the iPad.

The best place to take your iPad to be repaired is The Nevada Wolf Shop since the Nevada Wolf Shop is our central repair location and is aware of the specific University process. You can take your iPad to an Apple store or authorized Apple dealer to have it serviced as part of AppleCare+, if necessary. Please be sure to submit a ticket to the OIT Support Center to make them aware if your iPad is replaced no matter where you have it repaired as it may affect your university-supported apps on the iPad.

To best protect your iPad, you can do the following:

• Turn on the “Find My iPad” feature.
• Set a strong passcode (e.g., not 1234 or 9999).
• Record your serial number in case your iPad gets lost or stolen and you need to provide a report to University Police Services (keep this in a secure place and do not share it with anyone).
• Don't leave your iPad unattended and do not let anyone else use your iPad.
• Put a sticker on your iPad so you can tell your iPad apart from other people's.

We will be using Jamf for the MDM.

This pilot program is designed to support students’ experience on and off campus by more fully integrating technology into students’ academic careers.

The University has learned a great deal about new teaching, testing and assessment and student support as our campus has navigated the challenges of the pandemic. This has been a shared experience by everyone in our community. One of the major lessons as we emerge from this period has been that digital literacy and digital accessibility are at the forefront of the future success of our students — not only on their path to graduation, but in becoming the leaders we know they can be in a highly competitive and ever-evolving careers marketplace.

We need to do a better job of providing digital equity and digital literacy. The Wolf Pack Digital Initiative provides an excellent step forward in bridging the digital divide facing many of our students, while also providing us an opportunity to amplify digital learning resources that are already available to all members of our student body. The new initiative will augment digital literacy and enhance student success by providing curriculum and experiences that will benefit our students as they expand their digital skillsets, making them much more marketable as they seek out their new careers.

This initiative represents a new educational modality so that every major and every program at our institution can institute a greater emphasis on digital literacy and fluency. The digital world touches everything in the real world. We believe this is only the beginning of our University offering greater access to digital tools that will help our students throughout their time as scholars on our campus as well as professionals in the marketplace while also strengthening our academic curriculum in its scope and impact. Whether students are freshmen or already advancing through their academic careers at the University, there are resources, tools and instruction available on our campus to help.

We are initiating this project with the incoming students as a pilot to assess how this program supports our initiatives in education, retention and graduation. When meeting with Apple’s first Digital Flagship University, Ohio State University, they started their digital initiative program with freshmen and recommended it to us as the best approach. This includes incorporating our Learning Management and Advising Software Systems on the devices. The devices should provide every student with the same ability to access our support systems including advisors, career services, health professionals and faculty. All of our students, whether it is through the pilot program or through other resources available on campus, should have the ability to pursue their graduation and career goals.

We will have an Apple Learning Professional on our campus to support faculty in developing curricula based on digital experiences. We will also be using the ASUN Wolfshop to provide access to Apple Care if students have hardware issues. All University students and faculty will have a direct line to Apple Care to provide support for apps and training.

Yes, faculty will have access to the tools, software and apps to incorporate into their curriculum

We won’t require that a student accept an iPad. However, we will base the implementation of the program on a common technology platform. Specific devices and applications may be needed for some enhanced curriculum.

All University students have access to Apple iPads through @One in the Mathewson-IGT Knowledge Center. These devices are available via checkout and are for all students’ use throughout the semester for classwork, assignments and navigating the University. We are hopeful that more students, particularly those who feel their current devices might be lacking, will avail themselves of these excellent learning devices during the coming semester. All students will have access to Apple Care assistance through the University’s help desk. Google hot spots will continue to be available for students as well.

The College of Business will continue to work with Microsoft. There is no change to this agreement.