Technical support and repairs
iPad hardware issues
If you are having issues with your iPad, Apple Pencil, or keyboard, check out the Digital Wolf Pack Initiative Technology how-to knowledge base articles for some helpful resources. If that information does not help, you can try one of the following:
- Submit a ticket with the OIT Support Center for assistance
- Visit the iPad general use and additional resources webpage
- Contact AppleCare Support for Education at (800) 800-2275, option 3.
AppleCare+ coverage for broken iPads
Your iPad is covered by AppleCare+ coverage for both manufacturer defects and accidental damage. This provides two repairs per calendar year for the first four years of AppleCare+. You will be required to pay the $49 plus tax for repair of the iPad and the $29 plus tax of the Apple Pencil or Smart Keyboard Folio. Visit the AppleCare+ coverage website for further details.
If your iPad, Apple Pencil, or Smart Keyboard Folio physically breaks AppleCare+ repairs can be made through Nevada Wolf Shop located inside the Joe Crowley Student Union. The Wolf Shop phone number is (775) 784-6597. You can also contact AppleCare for Education (800) 800-2775 option 3.
The Apple Pencil is not covered by AppleCare+ if it is lost or stolen.
Please be sure to submit a ticket to the OIT Support Center to make them aware if your iPad is replaced as it may affect your University-supported apps on the iPad.
iPad software issues
The Office of Information Technology is developing an array of support services and articles for the Digital Wolf Pack Initiative, from installing Office 365 to mobile printing, connecting to virtual desktops to connecting to the Eduroam network.
For additional resources please visit the Digital Wolf Pack - Student iPad Resource WebCampus course (requires log in). You can also call the OIT help desk at (775) 682-5000 or email us at email@example.com with questions.