Frequently asked questions

Incoming degree-seeking first-year undergraduate students and incoming degree-seeking transfer students are eligible to receive a device if they are enrolled full-time.

Faculty may request a device when units are available. Priority will be given to those that are teaching undergraduate students and provide a detailed description outlining the intended use.

Graduate students are not eligible for a device at this time.

For any students who may not be eligible to receive a device through DWPI, we supply @One with devices that can be checked out on a semesterly basis. Please contact @One for availability.

All incoming freshman and transfer students will receive their Digital Wolf Pack Initiative equipment just before the start of their first semester at the University. For most students this will be the Fall of their Freshman year.

If you couldn't make it to a distribution event to pick up your device, no worries! You can contact dwpi@unr.edu to confirm your eligibility. Once your eligibility is confirmed, you will need to complete the University of Nevada Student Technology Agreement on DocuSign (a link will be provided to you) and schedule a time to pick up your device.

Students who are not eligible for a device through the DWPI can check out a device from the @One. The devices can be checked out for an entire semester.

The device is considered University property until your graduation. Upon your graduation from the University of Nevada, Reno ownership will transfer to you. If you leave the University for any reason prior to graduation, you are expected to return your device and accessories or purchase it at its depreciated value. You may not sell or otherwise change ownership of the device until device ownership has been transferred to you via graduation or purchase.

If you leave the University of Nevada, Reno prior to completing your undergraduate degree and are participating in the DWPI, you must purchase or return the entire technology kit upon your departure. This includes the device itself, any accessories such as a stylus, keyboard, or keyboard case, and the charging cable and adapter. You can return the equipment by emailing dwpi@unr.edu and scheduling an appointment. You will need to bring your student ID and all the technology with you.

If you have already left the area, you can ship your device and accessories to us. Please email dwpi@unr.edu for instructions.

If you withdraw or transfer from University of Nevada, Reno prior to completing your undergraduate degree, you have the option to purchase your device and all related accessories at its to keep ownership. The process of purchasing your device is outlined below.

1. Contact DWPI at dwpi@unr.edu to request to pay for the device and accessories. The depreciated amount will be added to your PeopleSoft account.
2. After the depreciated amount is added to your PeopleSoft account, contact the Cashier’s Office to pay.
3. Send DWPI a receipt or proof of payment.
4. DWPI will send you a Transfer of Ownership form.
5. After we received the signed Transfer of Ownership form, we will remove the mobile device management system (MDM) and you can continue to use your iPad as you would with any other of your personal devices.

Contact us at dwpi@unr.edu to initiate this process.

Students who graduate from the University will be able to keep their devices at no cost. As part of this process, all information on the device is erased, so students should ensure that all information on the device they wish to keep is saved elsewhere before the MDM is removed.

Graduates will be sent a link to the transfer of ownership form via DocuSign to initiate the device transfer. Once the graduate and the Vice Provost for IT have completed their portion of the form, the completed form will be returned to the student with notification of the date that their device will be removed from the mobile device manager (MDM). The MDM will remove all University apps before uninstalling. At this point, the device is owned outright by the graduate.

Students can keep their device for one semester outside of the University. Please contact DWPI at (775) 682-9800 to inform that you will return next semester. If you do not enroll in classes for next semester, you will be charged for your device and accessories unless you return it.

Students who have applied for a Formal Leave of Absence can keep the devices for up to a year before returning them.

Please check with your college or department to determine any major-specific technology requirements. The University does not require students to purchase or own a laptop. Most discipline specific software can be accessed via the Remote Desktop app installed on your device. For information on how, visit the OIT Knowledge Base article on Connecting to the Virtual Desktops via Remote Applications.

If you withdraw or transfer from the University of Nevada, Reno, you must either return the device and accessories, or purchase the equipment at its depreciated value. For more information on how to return or purchase your device visit the Device Return and Purchase page.

If you received an iPad as your Digital Wolf Pack Initiative Device:

Your iPad is covered by AppleCare+ coverage for both manufacturer defects and accidental damage. This provides two repairs per calendar year for the first four years of AppleCare+. You will be required to pay the $49 plus tax for repair of the iPad and the $29 plus tax of the Apple Pencil/Apple Pencil Pro or Smart Keyboard Folio. Visit the AppleCare+ coverage website for further details.

If your iPad, Apple Pencil/Apple Pencil Pro, or Smart Keyboard Folio physically breaks AppleCare+ repairs can be made through Nevada Wolf Shop located inside the Joe Crowley Student Union. The Wolf Shop phone number is (775) 784-6597. You can also contact AppleCare for Education (800) 800-2775 option 3.

The Apple Pencils are not covered by AppleCare+ if lost or stolen.

Please be sure to submit a ticket to the OIT Support Center to make them aware if your iPad is replaced as it may affect your University-supported apps on the iPad.

The device will not be replaced by the University in the case that it is lost or stolen. However, you will not be charged for a lost or stolen device.

If you enabled the "Find My iPad" feature, you can attempt to locate your device by following the instructions on Apple's Find My Support page.

My device was stolen on NSHE property

If your device was lost or stolen on Nevada System of Higher Education (NSHE) property, please contact University Police Department-Northern Command at (775)-334-2677 to file a report or go online unr.edu/police. Make a note of the police report number and submit a ticket to with the OIT Support Center so the device can be disabled.

My device was stolen outside of NSHE property

If your device was lost or stolen outside of NSHE property, please file a police report in the jurisdiction where the loss or theft occurred. Make a note of the police report number and submit a ticket with the OIT Support Center so the device can be disabled.

If your DWPI device is an iPad

If your device is damaged while out of town, the best option is to wait and take it to the Nevada Wolf Shop when you return to campus. If you are unable to do that you can take it to an Apple store or authorized Apple dealer to have it serviced as part of AppleCare+. Please be sure to submit a ticket to the OIT Support Center to make them aware if your iPad is replaced as it may affect your University-supported apps on the iPad.

If your DWPI device is NOT an iPad

If your device is damaged while out of town, the best option is to wait and take it to DWPI when you return to campus.

A core set of apps will come pre-configured on the device, including native apps for the OS on the device and Microsoft Office Suite, and access to UNR specific apps.

Students may customize their device with technology for both learning and personal life. The devices are theirs to customize and use for classes, video call family and friends, or watch their favorite content. UNR encourages students to utilize the device for both school work and personal life.

The University of Nevada, Reno’s IT group manages the devices by using the softwares JAMF and Intune. This allows the University to push out certain software to the devices and assist users with security issues like resetting passcodes or disabling devices reported as lost or stolen. These softwares do not permit OIT to obtain any personal data or other information from the device or the apps installed on the device.

Contact the OIT Support Center Monday-Friday from 8 a.m. to 5 p.m. to work with an on-site technician via chat or phone, or walk-up to the Computing Help Desk in the Knowledge Center’s 2nd floor atrium.