Frequently Asked Questions

Any student, faculty, staff, or visitor affiliated with a program of the University of Nevada, Reno.

There are two ways to request a ride:

• Download the PackTransport application from Google Play or the Apple App Store. From there, you can request a ride and will be contacted upon your driver’s arrival from your application.
• Call our dispatch at (775) 742-6808 during our service hours.

If calling in, you can ask our Dispatcher where your van will be. If using our mobile app, your van’s location and designated pickup location will be displayed on your screen.

We operate as a point-to-point service. This means that your pick-up and drop-off locations must be the spots where you will be picked up from and dropped off at. If your driver sees you walking to your pick-up location from an area that you did not request the ride from or sees you walking away from the point you were dropped off at you will receive a violation.

Due to varying levels of call volume, wait times can vary. However, you will typically be picked up within 10 to 15 minutes of requesting a ride. If you request a ride through the app, it will notify you when your ride from Pack Rides has arrived.

If you have been waiting for an extended period of time, simply call us back at (775) 742-6808.

No, we service calls in the order we receive them during our operating hours.

Our nightly service is meant to get people safely from campus to their place of residence or from their residence to campus. Taking to or from any location that is not a residence is strictly prohibited during our nightly service, with the exceptions of the locations stated on our Policy and Limitations page.

Uber and Lyft are non-University-affiliated services that operate under their own set of policies. Pack Rides is a University-affiliated service that operates under the University's set of policies and guidelines. This means that the service we provide cannot accommodate activities or behavior that violate the University's Student Code of Conduct. Please view the policies and limitations section of our website to learn more about our rider guidelines.

No, due to our University policy, we are not allowed to transport any minors in government vehicles.

Yes, as long as you are on campus and our service is not operating at a high volume, you can wave a van down. However, waving a van down does not guarantee a ride.

They will arrive in a white vehicle marked with Pack Rides and ASUN branding. The officers will be wearing navy-blue polos and possibly a navy-blue jacket.

Yes. All Pack Rides employees undergo pre-employment screening, including criminal background checks and driving record checks. Further, they all undergo university-approved Defensive Driving courses as part of their training.

No. You are not allowed to get back on to the retail shuttle with alcohol.

• RTC – all University of Nevada, Reno and TMCC students are able to ride RTC buses for free, no pass needed. All you need to get onto the bus is your WolfCard.
• Taxi
• Uber/Lyft

Yes. ADA compliant vans are available for the retail shopping shuttle service by reservation. If you need an accessible van, please email packrides@unr.edu or call (775) 742-6808 ahead of time to make a reservation.

Yes, when requesting a ride there is an option on our mobile app to designate if you need wheelchair or bicycle assistance. If calling in, let our dispatcher know and they will assign the appropriate van.

Yes, you can contact dispatch at (775) 742-6808 if it is within the same day. Otherwise, all items are turned over to The Joe Crowley Student Union lost and found at the Information Desk during the next business day.

No, but you should be on the lookout for your Pack Rides van.

All our vans are numbered. Your van number will be displayed in our mobile app. If you have questions about your van number, please call our dispatch at (775) 742-6808.

Our ability to help is limited to battery jumps and tire changes during our service hours.

• Our main office is located inside the Joe Crowley Student Union, Room 334.
• The Dispatch Desk is Joe Crowley Student Union 327, outside the Sagebrush offices in the ASUN Center for Student Engagement.
  • Call dispatch at (775) 742-6808.
• Lost and Found is located at the desk on the bottom floor of the Joe Crowley Student Union, just inside the front entrance. Items are turned over to Lost and Found within 24 hours.
  • For Lost and Found inquiries, call (775) 784-6505.