Frequently asked questions
Learn more about Pack Rides services, from travel times to contacting our office.
Our nightly service is meant to get people safely from campus to their place of residence or from their residence to campus. Taking to or from any location that is not a residence is strictly prohibited during our nightly service, with the exceptions of the locations stated on our Policy and Limitations page.
Uber and Lyft are non-university affiliated services that operate under their own set of policies. Pack Rides is a university affiliated service that operates under the University's set of policies and guidelines. This means that the service we provide cannot accommodate activities or behavior that violate the Universities Student Code of Conduct. Please view the policies and limitations section of our website to learn more about our rider guidelines.
We operate as a point-to-point service. This means that your pick-up and drop-off locations must be the spots where you will be picked up from and dropped off at. If your driver sees you walking to your pick-up location from an area that you did not request the ride from or sees you walking away from the point you were dropped off at you will receive a violation.
No, due to our University policy, we are not allowed to transport any minors in government vehicles.
Any student, faculty, staff, or visitor affiliated with a program of the University of Nevada, Reno.
There are three ways to request a ride:
- Download the TransLoc application from either Google Play or the Apple App Store. From there, you can request a ride and will be contacted upon your drivers arrival from your application.
- Use our dispatch website to request a ride
- Call into our dispatch at (775) 742-6808 during our service hours
Once you get a notification saying your van has arrived, the van will be waiting in the pickup location. You can then check the TransLoc app and you will see a blue pinpoint where the van is parked.
Due to varying levels of call volume, wait times can vary. However, you will typically be picked up within 10 to 15 minutes of requesting a ride. If you request a ride through the app, it will notify you when your ride from Pack Rides has arrived.
If you have been waiting for an extended period of time, simply call us back at (775) 742-6808.
No, we service calls in the order we receive them during our operating hours. Please place your ride request ten to twenty minutes before you need it.
Patrons requiring assistance are encouraged to email packrides@unr.edu or call (775) 742-6808 to schedule a ride in advance during normal service hours to schedule a ride.
Yes. ADA compliant vans are available for the retail shopping shuttle service by reservation. If you need an accessible van, please email packrides@unr.edu or call (775) 742-6808 ahead of time to make a reservation.
Pack Rides drivers turn in all lost and found items to dispatch at the end of their shift. You can contact the dispatcher at (775) 742-6808 if during Pack Rides hours the day the item was lost. All items are then turned into The Joe Crowley Student Union lost and found at the Information Desk during the next business day.
No, but you should be on the lookout for your Pack Rides van.
At the top of the TransLoc app it will say the van number. You can find the Pack Rides van number on the back of the vehicle.
Yes, as long as you are on campus and our service is not operating at a high volume, you can wave a van down. However, waving a van down does not guarantee a ride.
They will arrive in a white vehicle marked with Pack Rides and ASUN branding. The officers will be wearing navy-blue polos and possibly a navy-blue jacket.
Yes. All Pack Rides employees undergo pre-employment screening, including criminal background checks and driving record checks. Further, they all undergo university-approved Defensive Driving courses as part of their training.
Our ability to help is limited to battery jumps and tire changes during our service hours.
Yes, when requesting a ride there is an option on both our app and website to designate if you need a wheelchair or bike equipped van. If calling in, let our dispatcher know and they will assign the appropriate van.
Our main office is located inside the Joe Crowley Student Union, Room 334. Our dispatcher desk is JCSU 327, outside the Sagebrush offices in the ASUN Center for Student Engagement.
Yes, there are times when our service is busy. However, we can always get to your request within a timely manner.
No. You are not allowed to get back on to the retail shuttle with alcohol.
- RTC – all University of Nevada, Reno and TMCC students are able to ride RTC buses for free, no pass needed. All you need to get onto the bus is your WolfCard.
- Taxi
- Uber/Lyft