Frequently asked questions
If you require any additional information regarding our venue, please do not hesitate to call our main office at (775) 784-4659 during our normal business hours or email us at firstname.lastname@example.org.
Event information is available on our website My Nevada Tickets.
For Wolf Pack athletic events, visit Nevada Wolf Pack.
Where is Lawlor Events Center located?
We are located at 1500 North Virginia Street, approximately 1 mile north of Interstate 80 and downtown Reno, on the corner of 15th and North Virginia streets. The Lawlor Events Center is situated on the north end of the University of Nevada, Reno campus. View a map and directions.
What are Lawlor's hours of operation?
The Administrative Office hours are 8:00 a.m. - 5:00 p.m., Monday through Friday, closed on holidays. The Administrative Office telephone number is (775) 784-4659.
The Lawlor & Wolf Pack Ticket Office hours are 10:00am to 5:00pm, Monday through Friday. The Ticket Office will open 3 hours prior to kick-off on home football days and ticketed event days. During basketball season, the Ticket Office will open 2 hours prior to tip-off. The Ticket Office is located on the GROUND LEVEL under the stairs of the Lawlor Events Center which faces Virginia Street. Metered and accessible parking is available on 15th Street.
The Ticket Office is also open during an event until the main act begins and our Will Call window is open at least 2 hours prior to show time. The Ticket Office information number is (775) 784-4444.
Where is parking available for guests attending events at Lawlor?
Parking availability and fees depend on the day and time of the event. Get additional information about parking at Lawlor. Accessible parking is available during events in the first level of the West Stadium Parking Complex north of Lawlor.
Is Lawlor Events Center accessible to persons with disabilities?
Yes, Lawlor has wheelchair accessible seats. We ask that patrons who are in need of these seats request only a ticket for themselves and up to three companions so that all who require this seating may be accommodated. Seating can be reserved in adjacent sections for additional friends and family members. Additional accessibility information is available on our website.
Why can't I visit with friends on the floor when I have an upper section ticket?
The Reno Fire Codes regulate the number of people who can be on the floor during an event. This is determined by stage placement and seating. Allowing more than that number would create a hazardous situation.
Why do you search people?
The public is searched to help protect and minimize risk to guests. Items that are not allowed include: weapons of any kind, including pocket knives and mace, laser pointers, bottles and cans of any kind, and food. Most concert promoters do NOT allow video recorders or cameras - please contact the Ticket Office PRIOR to the concert if you have questions.
Why can't I smoke in the arena?
This is a Reno fire and public health regulation. Currently the smoking area is located outside the upper concourse at section 16. Remember to keep your ticket with you.
What should I do if I have a problem with another patron?
Stay calm and contact a Lawlor staff member located at the nearest entry/exit door, dressed in a blue shirt for assistance.
What kind of behavior is not allowed?
It is important that we keep a safe environment for all of our guests. With that in mind, individuals may be removed from Lawlor for fighting, jumping the rail to get to the floor when they do not have a floor ticket, being a minor in possession of alcohol, handing alcohol to a minor, being unruly or too drunk for their own safety, or conducting any illegal activity.
Do you have diaper changing stations available?
Yes, diaper changing stations are available in all men's and women's restrooms.
Why are guest allowed to stand during events?
When you buy a ticket, it gives you the right to sit in your seat and enjoy the concert. It also gives you the right to stand or dance in front of your seat. Our ushers will often ask someone if they will sit down in their seat for the benefit of the people behind them, but we cannot make them sit down. People are not allowed to sit, stand or dance on the stairs, in the aisles or in the section entrances.
Why is "re-entry" NOT allowed during an event? Why can't I leave and come back?
The logistics and control of a crowd allowed to exit and re-enter are not in the best interest of guest safety.
Ticket and payment questions
What forms of payment are acceptable when purchasing tickets at Lawlor?
We accept the following: Visa, Mastercard, Discover, American Express, cash, traveler's checks and personal checks (local only, with NV driver's license). Personal checks are accepted only if the event is longer than two weeks from the date of ticket purchase.
Where can I get the best tickets to an event?
Lawlor Events Center is contracted to use the TicketsWest ticketing network. All tickets for events at Lawlor can be purchased at www.mynevadatickets.com, through TicketsWest's Call Center at 1-800-325-SEAT (Credit/Debit Card required to order tickets by phone), or in person at the Lawlor Ticket Office, Monday through Friday from 10 a.m. - 5 p.m. or on weekends for major on sales or event days.
I was first in line when the event went on sale, why didn't I get front row seats?
The Lawlor Ticket Office staff, TicketsWest's Call Center and customers utilizing the online purchasing system all have access to the same seats so tickets are purchased on a first-come, first-serve basis.
I will be bringing my baby to an event. Do infants require tickets?
Children under the age of 2 are free at Lawlor events, but must sit on someone's lap. If the child is real squirmish and requires a seat, you will have to purchase one. Athletic events, such as basketball and football, allow children under the age of 3 free admission.
Why can't I get a refund on my ticket?
When an event is canceled, refunds will be given. Otherwise, because of the performers, promoter's, and facilities financial responsibilities, no refunds may be given. When you purchase a ticket, you do so by understanding that no refunds will be given if the event is held.
Where would I pick up my tickets that I ordered online or over the phone?
Tickets you have purchased online or over the phone through TicketsWest, can be picked up in advance at the Lawlor Ticket Office during normal business hours. If you decide to pick up tickets on the day of an event, tickets will be available at the opening of the Ticket Office at the Will Call window. We require a photo ID and the credit card that was used to purchase your tickets. If the tickets were ordered by someone else for you, the confirmation number of the order and a written statement by that person must be presented to the Ticket Office. The Ticket Office will not be responsible for unclaimed tickets. No information will be given over the phone as to the status of Will Call tickets. Will Call name changes cannot be made via telephone.