Campus Escort policies and limitations

We will provide efficient, quality service to students, faculty and staff of the University of Nevada, Reno. Our core values include the following.

  • Safety
  • Courtesy
  • Integrity
  • Community
  • Responsibility

Updated COVID-19 policies and changes

Campus Escort is taking steps to ensure our passengers' and employees' safety.

Limited capacity. We will be running at 50% capacity at this time.

Sick staff. Campus Escort staff who are sick are expected to stay home or leave work immediately if symptoms develop while at work.

Sit in designated areas. Passengers shall sit in designated areas of the van to maintain six feet of distancing.

  • Mini Vans will have a maximum of two (2) passengers and One (1) driver
  • Shuttle will have a maximum of four (4) passengers and one (1) driver
  • Handicap Accessible van will have a maximum of three (3) passengers and one (1) driver

Face coverings required. Both staff and passengers must wear face coverings at all times while in the vehicle. If the rider does not have a face covering, one will be provided to them.

Cleaning protocols. Campus Escort employees will also be cleaning the vans before and after each shift and after each ride.

  • Van keys and iPad will be cleaned before the start of shift.
  • All vehicles will have plastic partitions installed to limit the contact between driver and passenger and will be cleaned at the start of each shift.
  • Campus Escort staff will clean all areas touched by staff and passenger after each ride with provided cleaning materials. This includes inside and outside of the van.
  • Campus Escort staff will dump the trash after each shift.
  • Van keys and iPad will be cleaned and placed back in the cabinet.
  • Campus Escort will fill out end of shift form indicating if they need more supplies.

Other changes include:

  • Hand sanitizer and cleaning supplies will be available for passenger to use.
  • Gloves will be available for passengers to use for said cleaning.
  • No eating or drinking in the vans during the ride.
  • Windows must be rolled down during the ride to maintain outside air flow.
  • Air conditioning or heater will not be used; as current guidelines caution the use of recycled air in the vehicles.

For more information about the University's guidelines and policies for COVID-19, visit the University's coronavirus webpage.

Denial of service

Callers who attempt to circumvent policy by requesting pickup or drop-off at a serviceable location with the intention of walking  or requesting an escort to another location will be denied service.

Passengers who refuse to wear a face covering will be denied service.

Callers who repeatedly attempt to circumvent these policies cause a disruption to the service and will receive a warning from the Director of External Affairs. Continued abuse of the system may result in having Campus Escort privileges revoked.

Restrictions on Campus Escort services

To ensure we are best allocating our resources to meet our priorities, we have some restrictions on our service:

  1. Campus Escort will abide by all State and Federal laws.
  2. Campus Escort will travel no farther than a predetermined three-mile boundary from the perimeter of the main campus.
  3. A property or recognized unit of the University of Nevada, Reno (including Greek houses) must be the start or end of a trip.
  4. No third party commercial business can be the start or end of a trip with the exceptions of Walgreen's (must be a round trip from the Residence Halls) (located at 750 N. Virginia St.), the Bus station (located on 4th Street), and the Greyhound station.
  5. Campus Escort will not pick up or drop off at parties. If any caller or a friend is intoxicated and needs a ride home, he or she should call a cab or plan ahead and designate a sober driver.
  6. On Friday and Saturday nights, a residence (off-campus or on-campus) may only be a starting point or ending point of a trip. In other words, Campus Escort will not provide a ride from one residence to another on those nights.

Inclement weather protocol

ASUN Campus Escort reserves the right to stop service if inclement weather or road conditions jeopardize the ability of the service to operate safely. While not all inclement weather-related shutdowns can be anticipated, the following protocol is in place:

  • During service hours, weather and road conditions will be evaluated every 30 minutes
  • Updates will be sent out through ASUN social media as early as possible
  • Alerts sent to the front desk in the Joe Crowley Student Union, Mathewson-IGT Knowledge Center or E. L. Wiegand Fitness Center

Once service has been shut down, the messages on the Nevada Campus Escort app and the Campus Escort phone will be updated accordingly.

Prohibited items

  • Explosives
  • Compressed Gases
  • Flammables
  • Oxidizers
  • Poisons
  • Radioactive Materials
  • Batteries
  • Corrosive Materials
  • Alcohol
  • Fireworks/Incendiaries
  • Animals, excluding service animals
  • All other items are listed in the Student Code of Conduct