Frequently Asked Questions
No, due to our University policy, we are not allowed to transport any minors in government vehicles.
Any student, faculty, staff, or visitor affiliated with a program of the University of Nevada, Reno.
Because we provide you with a free, reliable and safe way to get to or from campus after dark. Whether you're going to or from class, studying or any other on-campus activity, we want to help.
There are two ways to request a ride:
- Download the Nevada Campus Escort application from either Google Play or the Apple App Store. From there, you can request a ride and will be contacted upon your escort arrival from your application.
- Call (775) 742-6808 and follow the instructions of the automated system. If you would prefer to speak to dispatcher, you may press 0 at any time, and we will answer your call as soon as possible.
- Go to http://www.unr.edu/campus-escort and Request a ride from the website by clicking on the link marked "Request a Ride Online!"
Once you get a notification saying your van has arrived, the van will be waiting in the pickup location. You can then check the Campus Escort App and you will see a blue pinpoint where the van is parked.
Due to varying levels of call volume, wait times can vary. However, you will typically be picked up within 10 to 15 minutes of requesting a ride. If you request a ride through the app, it will notify you when your ride from Campus Escort has arrived.
If you have been waiting for an extended period of time, simply call us back at (775) 742-6808 and then press 0 to speak with a dispatcher.
Yes. We have a blue 12 passenger with white Campus Escort decal letters on the side.
Our shuttle runs from 10PM-1AM, Monday through Thursday. It travels back and forth between the North Green Lot Interchange, UNR School of Medicine, YOUnion, The Highlands, The Republic, Ponderosa Village, The Knowledge Center, Edmund J. Cain Hall, Fleischmann Agriculture, Jot Travis, Church Fine Arts, Lawlor Events Center, Lombardi Recreation Center, and the Family Medicine Center. Requesting a ride for the shuttle is not needed, but plan on 10-12 minutes maximum.
Please note: if you place a request for a ride that is on our shuttle route, you will be asked to use the shuttle.
No, we service all requests in the order we receive them. Please call us 10 minutes before you need us. Our peak times are generally 7pm-10pm and your wait may significantly longer at this time, so keep that in mind.
Patrons requiring assistance are encouraged to email firstname.lastname@example.org or call 775-742-6808 to schedule a ride in advance during normal service hours to schedule a ride.
Yes. Contact the dispatcher at (775) 742-6808 if during Campus Escort hours or call the Front Desk at (775) 784-6589.
No, but you should be on the lookout for your Campus Escort van.
At the top of the Campus Escort app it will say the van number. You can find the Campus Escort van number on the back of the vehicle.
Yes. Flag downs can only be accepted if they are on campus and must still abide by all of our policies.
The Campus Escorts will arrive in a white van with blue decals denoting the Campus Escort Service. The escorts will be wearing distinct uniforms including a navy blue Campus Escort polo shirt and dark blue jeans. During cold weather, the escorts may wear a navy blue jacket with "Campus Escort" printed on the back.
Yes. All Campus Escort employees undergo pre-employment screening, including criminal background checks and driving record checks. Further, they all undergo university-approved Defensive Driving courses as part of their training.
Our ability to help is limited to battery jumps and tire changes.
Yes, after you have selected your pickup and drop off locations on the app, there will be options for how many passengers and directly below, there will be an option to choose wheelchair or bike assistance. Select the option for wheelchair and we will send a van to accommodate you. If you are calling in, please let our dispatcher know and they will get you the correct van.
Our main office is located inside the Joe Crowley Student Union, Room 334. Our dispatcher desk is JCSU 327, outside the Sagebrush offices in the ASUN Center for Student Engagement.
Yes, the dispatcher will enter a request for you.
Yes, there are times when our service is busy. However, we can always get to your request within a timely manner.
Please see the employment section of this site for details on requirements and eligibility.
I'm 21 and I purchased alcohol with my groceries. Am I still allowed to use the Campus Escort Retail shuttle?
No. You are not allowed to get back on to the retail shuttle with alcohol.