Workday support

The Workday Implementation team has created multiple resources to help new, current, and former employees navigate Workday.  We offer online self-help via the Workday Knowledge Base; in-person training sessions; weekly in-person walk-in sessions for HR topics; weekly Help Desk call-in hours; and an online Help Desk ticket submission system.  As communication with users is critical, and we encourage all frequent Workday users to subscribe to our WorkdayAlerts listserv to receive rapid notification of known issues via email.

Subscribe to Workday Alerts

Workday Alerts, the University Alert System for Known Issues in Workday exists to notify subscribers of issues that impact users and business processes as soon as possible.

Access Workday Resources & Support

  • Workday Login Support for New & Current Employees

    Welcome new employees!  Please contact the IT Help Desk for all login issues.  With your NetID activated, you will also have access to the Workday Resources listed below.

    IT Help Desk

  • Workday Login Support for Former & Returning Employees

    Former employees includes all former NSHE employees, contingent workers (volunteers), and affiliates.  Please visit our Workday Access page or email the Workday Help Desk at for login issues.

    Workday Access Email Workday Help Desk

  • Workday Resources

    Knowledge Base

    The Workday Knowledge Base is designed to be your one-stop shop for all things Workday@UNR. The Knowledge Base includes announcements, frequently asked questions, and both policy and procedure information. You can also make suggestions on content creation and modification by submitting feedback on any Knowledge Base article.

    Log into the Knowledge Base


    Whether you are new to Workday, taking on a new role, or just eager to learn, we encourage you to attend our in-person training sessions. View our training schedule for more information about upcoming sessions!

    View Training Schedule

    Bridge Online Learning

    Bridge is an online self-paced training series for Administrative and Financial Administrative Assistants. Courses include Workday 101 and HCM Fundamentals. For more information, please email


    HR Drop-In Assistance | Workday Wednesdays

    For HR-related questions about Workday, you may also drop in during our weekly Workday Wednesday lab sessions for one-on-one training. On Wednesday mornings, HR staff are available to assist you in-person with topics such as requesting leave, hiring procedures, job changes, compensation changes, recruitment, and period activity pay.

    8:00 AM to 12:00 PM, Every Wednesday
    Glazner Computer Lab | Artemesia Building

    Finance-Specific Questions

    For Finance-related questions about Workday, please submit a Help Desk Ticket (see item below) so that the appropriate Finance Specialist can be identified to assist you.

    Workday Tools (

    Business & Finance offers a custom web application that allows you to view, search, and download fundamental data from the finance module of Workday. This tool is used for looking up worktags, spend/revenue categories, ledger accounts, budget controls, and more – data that cannot always be queried (or queried as easily) within Workday itself.  Simply log in with your NetID and select the category you'd like to query.

    Access WD Tools WD Tools Instructions

  • Departmental Resources

    Several roles were set up in Workday to assist in processing transactions. Use the Workday Support Job Aid to identify who supports your organization. Note, these roles represent security profiles within the Workday system and may not correlate with employees' actual job titles.

    • Administrative Assistant - Admin Assistants can initiate HR transactions on behalf of employees in their organization.
    • Timekeeper - Timekeepers can enter and correct Time for employees in their organization. They can also run reports and view Time information.
    • Absence Support - The Absence Support role can initiate Time Off and Leave Requests on behalf of an employee in their organization. They can also correct Time Off and view Absence information.  
    • Financial Administrative Assistant - The Financial Admin Assistant can initiate financial transactions on behalf of employees. These transactions include:
      • Reconciling PCards
      • Submitting Spend Authorizations and Expense reports
      • Initiating Purchasing requests 

Submit an Online Workday Help Desk Ticket

If you can't find what you are looking for on the Knowledge Base, our team of Workday experts are happy to assist you. When you submit an online Help Desk ticket using Team Dynamics, a technician who specializes in that topic area will be assigned to assist you and will email you back as soon as possible.

Submit Ticket

Leave a Message with the Workday Help Desk

Call (775) 784-6086

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