Division of Student Services strategic plan
The work of Student Services focuses on the recruitment, retention and graduation of an increasing number of students through a variety of services, programs and partnerships that contribute to student engagement, development and learning which leads to student success. Our vision is that Student Services aspires to make Nevada the best experience for students on their way to graduating from the University and contributing to their community. In short, we want more students who are academically prepared and motivated and who will persist, learn and graduate as a result of their University of Nevada, Reno experience.
The work of each department in Student Services should add value to that experience in a way that increases the possibility of a student’s success. Five themes characterize the Student Services strategic plan. In addition to recruiting and retaining graduates, they are to foster innovation, build community, provide high-quality customer service and use the transactional and transformational power of technology to move our plan ahead.
The Division of Student Services is committed to the recruitment, retention, and timely graduation of students. The Division works diligently to identify the diverse needs of incoming and current students, in order to provide the resources necessary for their success. Students recruited to the University will have an excellent educational experience that produces well-prepared global citizens who graduate on time. Faculty and staff within the Division encourage prospective and current Nevada students to become leaders in their field and continue to pursue economic, social, and personal success.
The Division of Student Services stays on the cutting edge of innovation in order to provide the most effective services to students. The members of the Division are life-long learners who stay apprised of our students' changing needs in order to succeed. Innovation propels new ways of solving recurrent problems and addressing new challenges. Innovative ideas simplify when possible and practices are implemented and shared. The Division of Student Services embraces creativity and change as a conduit to new and better ways of providing services and as a spring board for rejuvenating tried and true techniques.
Students will receive optimal services from a well-integrated community of Student Services professionals. The Division cultivates a culture of trust, collegiality and familiarity amongst the diverse skills and disciplines of professionals within the Division. In order to provide best practices to our students, all members of the Student Services community will be familiar with the support and opportunities available to students. Every professional will be able to make appropriate student referrals quickly and accurately.
The Division of Student Services maintains its focus on providing the highest level of customer service to a diverse community. Professionals within the Division will foster collaborative relationships with academic colleagues and other departments within the Division to ensure students have access to resources. Each department is committed to providing a quality experience to those they serve including students, faculty, staff, and other community members. Students will receive optimal services from a Division of Student Services that models the best of customer service practices. Shared resources, removal of barriers, streamlined processes and convenient business hours will assist the division in this effort.
The Division of Student Services stays abreast of technological advances that provide the most effective services to students. The use of technology is ever-evolving and the Division of Student Services will remain current, constantly looking for new ways to reach students. Students will receive optimal services from a Division of Student Services that embraces the use of the latest technology. The Division will maximize the use of tools available to us to reach students including mobility, social media, interaction and personalization.