Frequently Asked Questions

Frequently asked questions about the University emergency messaging system, Emergency Alerts.

How can I participate?

If you are a University of Nevada, Reno student, faculty or staff, you can sign up at the Emergency Alerts Page.

I prefer to get Emergency Alerts via email instead of text message--can I do that?

Yes, when setting up your account you have the option to register two e-mail addresses as well as two text message telephone numbers.

What should I do if I do not receive a validation text message?

You should contact the University's Help Desk, (775) 682-5000.

I want my parent(s) to receive Emergency Alerts. How do I do that?

After signing up, login to manage your account. Under the "Services" tab in the Dashboard, you can add an additional phone number and email address.

I added an email address to my account but I haven't received a confirmation message.

Please be aware that email validation messages may take several minutes.

The system indicates that my username is already in use. What should I do?

Login using the "Returning Users" login box to see if your account is already activated.

What should I do if I mistyped my phone number during set-up?

To update your account, visit the Emergency Alerts page and select the Manage Account link.

How do I opt-out (remove myself) from receiving Emergency Alerts?

To deactivate your account, go to the Emergency Alerts page, and select the Manage Account link. The University strongly recommends, however, that you do not opt-out of this service until your time at the University as a student, faculty or staff member has come to an end.

What type of message will I receive?

In addition to a validation message when you sign up for the service, you will receive a test message at least once per semester to ensure that the service is working as expected. The University will only use the service to send emergency/life-threatening or unexpected campus closure alerts.

How does the University define “emergency?”

Emergency Alerts is only used for critical situations, including: severe weather alerts; campus closing due to inclement weather; public safety emergencies such as chemical spills, fire, earthquake or violence.

Who decides when to activate the system?

The decision to activate Emergency Alerts for a message will be made by the University's president or chief of police.

Will I receive unsolicited messages (“SPAM”) on my mobile phone or email account?

No. Our text messaging provider enforces a zero SPAM policy which clearly prohibits unsolicited messages. Our text messaging provider does not sell or share the contact information of our subscribers to third-party marketers.

Messages sent through this service will come from e2campus.

I have more questions. Who can I contact?

For questions about the service and privacy concerns, contact Police Services, (775) 784-4013.

For questions about your NetID, password reset, or problems enrolling or unsubscribing, please contact the Computing Help Desk at (775) 682-5000.