Emergency Text and Email Messaging System
The University of Nevada, Reno offers an emergency messaging system, Emergency Alerts, available to faculty, staff and students.
The program sends a text and/or email message to all enrolled cell phones and email accounts in the event of an emergency at the University. The system is only used during an emergency or unexpected closing of the University.
About the service
As part of the University of Nevada, Reno’s emergency preparedness planning, the University’s students, faculty and staff will receive emergency text and email message alerts in addition to traditional methods of notification. The University employs text and email messaging as another technological solution for communicating swiftly and effectively with our campus community in the event of an emergency on campus.
In addition to a validation message when you sign up for the service, you will receive a test message at least twice annually to ensure that the service is working as expected. The University will only use the service to send emergency/life-threatening or unexpected campus closure alerts.
Available to all students, faculty and staff
All students, faculty and staff are automatically enrolled in this system through phone and email data contained in University of Nevada, Reno student or human resources systems. The Emergency Alert System sends a text and/or email message alert to all cell phones in the event of an emergency at the University. The system is only used during a safety emergency or unexpected closing of the University.
Visitors may register for the system. Visitor accounts are activated within 24 hours and are valid for 7 days. Visitors may activate or renew their accounts.
The Service is Mandatory
The Higher Education Opportunity Act (Public Law 110 315) requires institutions to inform their respective campuses of conditions posing a threat to life, safety, and security so that members of the community can take necessary precautions to protect themselves.
Student and employee contact information that is located in MyNevada or the HR system is automatically added to the Emergency Alerts system. This information is only for the use described above and is not made available to third parties. Cell phone information and email addresses were pulled from human resource records and that data was not entered with this purpose in mind. As a consequence the information may be outdated or inaccurate.
Updating your Contact Information
To add an eAlert phone number and email address in MyNEVADA, log into your account and click on My Personal Information. From there you will see a drop down menu with several quick options to change your personal information.
- To add an eAlert phone number, click on the Phone Numbers icon. From there, click the green Add a Phone Number button. Enter your phone number, including area code, and be sure to select eAlert under Phone Type. Once done click Save. This phone number will now be used to send you any eAlerts.
- The eAlert system will only use an active preferred email address. If you do not have an email address on file you can add one by clicking on the Email Addresses icon. From there enter your email address and select the email type (Campus, Business, or Home), be sure and click the Preferred box as well. Once you click Save this preferred email address will now be used to send you any eAlerts.
To update your cell phone number and email address, log into your ESS account.
- To update a cell phone number, click on Employment, Office Information and enter your cell phone number in the ‘Cell Phone’.
- To update your email address, click on Personal, Address Information and enter your email address in ‘ESS Email Address’.
At this time any new information will not overwrite the existing information in e2Campus. It will be appended to your record. Removal of outdated information will be done in the near future.
How to stop receiving University Alerts
While we strive to maintain up to date information there are occasions where the data is unreliable. In these cases, please identify which category is applicable and follow the appropriate instructions.
You would like to stop all text messages
- Reply to the text with the word STOP.
- This will prevent all future emergency text messages from the University of Nevada, Reno.
You feel you have received this information incorrectly and you do not have, or have never had, an affiliation with UNR
- Please contact Police Services at firstname.lastname@example.org.
You are affiliated with the University but you would like to opt out of the system
Campus Emergency Alerts
In order to continue improving the wide range of communication platforms available for your safety, an emergency alert banner message application is installed on all University-owned computers. The application is designed to scroll an emergency message across the bottom of campus computer screens -similar to a "breaking news" banner on many television stations. This application may be installed manually on any other computer.
As with all methods of emergency communication, it is important to remember that Emergency Alerts is just one of the many ways that the University contacts its campus community when an extreme emergency occurs on our campus. Emergency Alerts relies on independent third parties, such as your cell phone carrier to transmit these emergency messages. While this system is deemed highly reliable, there is no express guarantee or warranty that all emergency alerts will be delivered.
Emergency Alerts complements emergency communications and University closure notifications already in place, including campus-wide emergency email, the University’s website, reverse 911 and communications with the local print and electronic media.