Student resources during COVID-19

Information for students

Get the latest updates about campus operations, dining and housing, transportation, registration, financial aid and more.

 

University events

  • Are campus events postponed or cancelled?

    In response to the COVID-19 pandemic and in compliance with Centers for Disease Control, Nevada Division of Public and Behavioral Health, and Washoe County Health District guidelines, Chancellor Reilly and Governor Sisolak's executive orders, the University has instituted alternative operations. As a result, the University has suspended until further notice all Major Events and Events as defined in UAM 5,301, Posting, Distributing and Exhibiting of Public Announcements (UAM 5,305), Commercial Filming, Videography and Photography (UAM 5,306), and any other use of University space.

  • Are Wolf Pack athletic events cancelled?

    The Mountain West Conference Board of Directors today moved to indefinitely suspend all remaining spring sports events and competitions due to the effect of the COVID-19 virus in our country and around the globe. For the University of Nevada, this means that all competitions involving the Wolf Pack's baseball, softball, outdoor track & field, men's and women's golf and men's and women's tennis teams have been suspended.

    Learn more about University of Nevada athletics events.

 

Building hours and campus operations

 

Student housing

For any questions regarding housing or food services, please call Residential Life, Housing, or Dining Services at (775) 784-1113 or email housing@unr.edu.

  • I am a student living on campus. What if I can't meet expectations of living off-campus?

    The COVID-19 pandemic is worsening. Whole states are encouraging shelter-in-place philosophies to protect community members and increase prevention efforts. We understand that families may be experiencing hardships and inability to travel as they deal with extremely trying circumstances related to the outbreak of coronavirus. We want to make our best effort to support the health and safety of our students, families and community and lessen any turmoil that is being felt during an uncertain time.

    This is why, effective immediately, the University of Nevada, Reno is modifying its decision about on-campus housing for the remainder of the spring, 2020 term, to protect the health and safety of our student residents and also to reassure their families that we understand the circumstances many of them now face. The following accommodations will now be made:

    • The University will prorate occupancy and provide a refund to all student residents who have been asked to stay home in order to receive remote instruction. These refunds will be processed as these residents are identified and issued within 14 days.
    • Those students with extenuating circumstances who have been approved to remain in on-campus housing (for example, international students, students who are homeless, in foster situations, or from areas where travel has been ordered to cease) will continue to be responsible for completion of their rental and meal plan contracts.
    • If a student resident has belongings remaining in the residence hall room after spring break, those rooms will be locked and the owner of these belongings will remove materials by May 13. One does not need to return immediately nor does one have to fill out a survey with explanation of extenuating circumstances. As always, students unable to meet the May 13 deadline should notify the Housing office by May 1 so that accommodations can be made.
    • For those who purchased meal plans and cannot use them due to their absence from campus, a prorated refund will be issued for the number of weeks remaining in the term.

    If there are any questions or the Residential Life, Housing, and Dining Services team can help in any way, please call (775) 784-1113 or email housing@unr.edu.

  • I am a student living on-campus, do I need to remove my belongings from my room?

    If a student resident has belongings remaining in the residence hall room after spring break, those rooms will be locked and the owner of these belongings will remove materials by May 13. One does not need to return immediately nor does one have to fill out a survey with explanation of extenuating circumstances. As always, students unable to meet the May 13 deadline should notify the Housing office by May 1 so that accommodations can be made. If there are any questions or the Residential Life, Housing, and Dining Services team can help in any way, please call (775) 784-1113 or email housing@unr.edu.

  • I am a student living on campus. Am I still financially responsible for my housing assignment?

    The University will prorate occupancy and provide a refund to all student residents who have been asked to stay home in order to receive remote instruction. These refunds will be processed as these residents are identified and issued within 14 days.

  • I am a student living on campus and am required to stay home for remote instruction. Will I get a refund on my housing payment?

    The University will prorate occupancy and provide a refund to all student residents who have been asked to stay home in order to receive remote instruction. These refunds will be processed as these residents are identified and issued within 14 days.

  • I am a student living on campus. What if I need transportation assistance to get off campus (e.g., travel home, get to a friend's house, etc.)?

    If you need transportation assistance to get off campus (e.g., travel home, to a friend’s house, etc.), please call our office at (775) 784-1113, email us at housing@unr.edu to learn how to submit a request.

    This is separate from emergency funds available from the Dean of Students; and by utilizing one set of funds, you are ineligible to get additional funds from the other office.

 

Commencement

 

Dining and meal plans

For any questions regarding housing or food services, please call Residential Life, Housing, or Dining Services at (775) 784-1113 or email housing@unr.edu.

  • Are dining services and meal plans available?

    University Dining Services will no longer be offering traditional dining options. There is limited food options for students who remain on-campus.

    Meal plans

    Meal plans/swipes may be used at The Eatery at Overlook.

    The Eatery at Overlook

    The Eatery at Overlook* in the Jot Travis Building is offering take-out options only.

    Information about The Eatery at Overlook hours.

    *Cash not accepted at The Eatery due to health and safety precautions.

  • I am a student who is food insecure, and am worried about the University’s decision to move to alternate operations. What can I do?

    Pack Provisions strives to support all members of the University of Nevada, Reno with the daily resources they need to ensure success. This mission is carried out by providing access to perishable and non-perishable foods, school supplies, hygiene items and more.

    As of Friday, April 3, Pack Provisions, the on-campus food pantry will no longer be available for food pick up or delivery. Currently we are looking for alternative means to support students who are experiencing food insecurity. Please check this website on Monday, April 6th for an update. If you have immediate questions, please email packprovisions@asun.unr.edu.

Transportation and parking

For questions regarding parking or PACKTransit, visit Parking Services or call (775) 784-4654.

  • Will Campus Escort be available?

    Campus Escort Services will be closed until further notice.

  • Is PACKTransit shuttle service still providing rides?

    Our PACKTransit shuttle service is suspended until further notice. However the Wolf Pack Tower bus is providing service to/from Circus Circus to campus until the end of March.

  • Is the Motorist Assistance Program available?

    The Motorist Assistance Program is suspended until further notice.

  • Are parking permits still required while parking on campus?

    For those students and faculty with parking permits who remain on campus, the parking rules and regulations have been suspended until the campus returns to normal operations. They can park close to buildings in both parking spaces and at meters without paying a fee. We ask however, that they refrain from using disabled spaces, red zones, service vehicle, and those spaces marked “Reserved” and enforced 24/7.

    Our PACKTransit shuttle service is also suspended during this timeframe, however the Wolf Pack Tower bus is providing service to/from Circus Circus to campus until the end of March.

  • Will I receive a refund for my parking permit?

    Following the decision to move classes online for the remainder of the spring semester, Parking and Transportation Services is modifying its policy to provide a refund for students who purchased a parking permit. There is approximately 25% of the parking permit year remaining before the permit would have normally expired. As a result, the refund amount for each type of permit, both annual and semester, is listed below. In order to be eligible for the refund, students must fill out the permit deactivation form and submit it by Friday, April 10, at 5 p.m.

    Forms may be submitted in the following manner:

    • Scanned and emailed to parking_questions@unr.edu
    • Faxed to (775) 784-6219
    • Mailed to Parking Services at 1664 North Virginia Street MS 0254, Reno, NV 89557.

    Refund checks may take up to six weeks for processing.

    Please be advised that if the permit is deactivated and refunded, the permit is no longer valid when the campus reopens and normal operations resume. Vehicles parked on campus without a valid parking permit will receive parking citations.

    For those residents who returned home but left a vehicle on campus, please email Parking and Transportation Services with your name, license plate number and where you left your vehicle. Also please provide a phone number so you may be contacted if necessary.

    Permit zone refunds amounts are listed below:

    • Yellow zone permit holders: $142 refund
    • Silver zone permit holders: $121 refund
    • Tan zone permit holders: $90 refund
    • Green zone permit holders: $70 refund
    • Blue 1/ Evening/ Disabled zone permit holders: $38 refund

    If no action is taken by the April 10 deadline, the permit will remain active until its expiration date.

 

Online instruction and technology

  • Are there student resources for online classes?

    Teaching & Learning Technologies has created a series of resources to help students succeed academically in their online classes.

    Student resources for online classes.

  • I am a student who does not have access to a computer or mobile technology and am worried about online instruction. What can I do?

    Due to the campus’ alternate operations that were announced on March 18, the University was offering limited computer lab availability.

    • As of Friday, March 20 at 5 p.m., the Mathewson-IGT Knowledge Center closed until further notice
    • As of Friday, March 27 at 5 p.m., the Joe Crowley Student Union (JCSU) and the Pennington Student Achievement Center (PSAC) will close until further notice

    Computer loan/equipment checkout program

    Students may checkout a laptop computer from the Mathewson IGT-Knowledge Center. You may checkout a computer at the sculpture garden entrance of the Mathewson IGT-Knowledge Center between the hours of 10 a.m. and 2 p.m.

    After March 31, students may checkout a computer by appointment only.

    Students may checkout equipment from the Mathewson-IGT Knowledge Center beginning 3/23/20. Availability of this service may change on short notice. Please call ahead: (775) 784-4924.

    Equipment checkout

    Students may checkout equipment at the Sculpture Garden entrance of the Mathewson-IGT Knowledge Center between the hours of 10 a.m. to 2 p.m. for all prearranged (booked) equipment pick-ups and returns.

    All Equipment pick-ups will need to be booked no later than the day before pick-up. Check-ins do not need to be scheduled.*

    After March 31, equipment check-ins must be made through an appointment.

    Schedule an equipment booking

    To schedule bookings call (775) 784-4924 or email dfergus@unr.edu.

    Checkout process

    Waiting area is in the Sculpture Garden and only one patron allowed into the Sculpture Garden entrance at a time and will be directed to stay in designated processing area of the Writer's Hall of Fame.

    Attendant Setup: Adhering to social distancing regulations attendant will be stationed on a separate table from patrons.

    Check-ins:

    1. Patron will be asked to walk to designated check-in table where they will remove equipment items from equipment bag and display pieces on check-in table.
    2. Attendant will confirm with digital form returned pieces with patron who will then be asked to rebag items and set on "returns" cart.
    3. At the end of return hours a complete wipe down, spray, and sanitation effort for equipment/bags will be done by faculty properly attired with protective gloves, face mask, etc.

    Check-outs (Prearranged bookings only):

    1. Patron will be asked to present their Wolf Card which will be scanned (from a distance) into Sierra
    2. Patron will be asked to retrieve reserved equipment from bookings cart/table for processing.
    3. Patron will unbag and display items to confirm with attendant who will cross check on the digital form all pieces are accounted for and functioning.
    4. Atendant will add in notes field the name of the patron and update confirmation email
    5. After scanning the item out in the digital form and the Sierra transaction is complete, the patron may exit through the Sculpture Garden exit.
  • What lendable technology/equipment is available to help support online learning?

    Students may checkout equipment from the Mathewson-IGT Knowledge Center beginning 3/23/20. Availability of this service may change on short notice. Please call ahead: (775) 784-4924.

    Equipment checkout

    Students may checkout equipment at the Sculpture Garden entrance of the Mathewson-IGT Knowledge Center between the hours of 10 a.m. to 2 p.m. for all prearranged (booked) equipment pick-ups and returns.

    All Equipment pick-ups will need to be booked no later than the day before pick-up. Check-ins do not need to be scheduled.*

    After March 31, equipment check-ins must be made through an appointment.

    Schedule an equipment booking

    To schedule bookings call (775) 784-4924 or email dfergus@unr.edu.

    Checkout process

    Waiting area is in the Sculpture Garden and only one patron allowed into the Sculpture Garden entrance at a time and will be directed to stay in designated processing area of the Writer's Hall of Fame.

    Attendant Setup: Adhering to social distancing regulations attendant will be stationed on a separate table from patrons.

    Check-ins:

    1. Patron will be asked to walk to designated check-in table where they will remove equipment items from equipment bag and display pieces on check-in table.
    2. Attendant will confirm with digital form returned pieces with patron who will then be asked to rebag items and set on "returns" cart.
    3. At the end of return hours a complete wipe down, spray, and sanitation effort for equipment/bags will be done by faculty properly attired with protective gloves, face mask, etc.

    Check-outs (Prearranged bookings only):

    1. Patron will be asked to present their Wolf Card which will be scanned (from a distance) into Sierra
    2. Patron will be asked to retrieve reserved equipment from bookings cart/table for processing.
    3. Patron will unbag and display items to confirm with attendant who will cross check on the digital form all pieces are accounted for and functioning.
    4. Atendant will add in notes field the name of the patron and update confirmation email
    5. After scanning the item out in the digital form and the Sierra transaction is complete, the patron may exit through the Sculpture Garden exit.
  • I live in a rural area with limited internet access. Is support available?

    Great Basin College is providing support to University of Nevada, Reno students. Currently, the college is making computer labs available to students in Battle Mountain, Elko*, Ely, Pahrump and Winnemucca. There is a one student per computer pod policy in place.

    Please note hours of operation and access to computer labs may change due to future developments with the coronavirus.

  • What is Zoom?

    Zoom is a video conferencing tool that may be used by your instructor to hold class in a live virtual setting. 

    Learn about attending classes online using Zoom.

  • How do I attend classes online using Zoom?

    Zoom is a video conferencing tool that may be used by your instructor to hold class in a live virtual setting. Teaching & Learning Technologies has put together a resource for students with instructions of how to attend classes online using Zoom.

  • Are there more resources for students and online learning, such as using Zoom, submitting assignments online and taking online tests?

    Teaching & Learning Technologies (TLT) has created a student resource course in WebCampus titled: Coronavirus: Student Guide to Remote Learning. This course contains various resources to help students navigate learning online, including information on Zoom online course meetings, how to submit assignments online and how online testing works. All students have been enrolled in this resource course.

  • Is Adobe Creative Cloud available for students to use at home?

    Adobe has provided temporary at-home access until May 31st, 2020 for impacted students, so that you can continue to work remotely.

    More information about accessing Adobe Creative Cloud at home.

 

Academic, advising and counseling support

 

Registration, admissions and educational benefits

The Office of Admissions and Records physical office is closed but providing alternate methods of service.

Per the Governor's directive, we are physically shut down but our staff are continuing to provide our services remotely for the safety of our community. As the University remains open, the Office of Admissions and Records is continuing to provide services to students, staff, faculty, and alumni. Staff will not able to answer phones, but will actively monitor emails.

Services are available online through MyNEVADA or by emailing questions, forms and attachments to mynevada@unr.edu.

Please note: As our staff is operating remotely during this time, phone calls may come from a blocked number.

  • I need to turn in a document to Admission and Records, do I need to come to campus to turn it in?

    No. The Wolf Pack community is encouraged to continue communicating by email and to send any attachments*, forms*, etc., to mynevada@unr.edu or to the unit-specific email as appropriate.

    Please note: We do not suggest sending sensitive personally identifiable information via email. If you are unsure if you can email us a document/form, please email mynevada@unr.edu with an overview of what your form entails and we will evaluate your request in order to protect your student data.

  • Do I need to come on campus to meet with an Academic Advisor before I can register?

    No.

    Advising staff are currently making the transition to online delivery of their services and will be serving students in a new way. Enrollment holds will be changed to notifications regarding action that needs to be taken and therefore will not keep you from enrolling. Advising Holds and Final Transcript Holds will simply have instruction on the action needed, but will not restrict enrollment.

  • Is there an extension to the last date to drop a class with a W (withdrawn) grade?

    Yes. In order to allow students the time needed to make an informed determination, the deadline to drop with a W grade has been extended until April 10th for classes meeting in the Spring Regular Academic Term.

    • Final day to drop classes and receive a W grade 04/10/2020*
    • Final day to change from credit to audit grade 04/10/2020*
    • No dropping of individual classes after this deadline 04/10/2020*

    *These updated deadlines apply to regular session classes only.

    For classes with dynamic start/end dates contact mynevada@unr.edu to request information for your specific course.

  • I need to drop a class, can I do this online in MyNEVADA?

    Yes. Enrollment changes can be made through MyNEVADA using the Enrollment Tile. Please visit our MyNEVADA Enrollment Guide for step by step instructions on how to add and drop courses. Drop deadlines for dropping with a W grade have been extended.

    In order to allow students the time needed to make an informed determination, the deadline to drop with a W grade has been extended until April 10th for classes meeting in the Spring Regular Academic Term.

    • Final day to drop classes and receive a W grade 04/10/2020*
    • Final day to change from credit to audit grade 04/10/2020*
    • No dropping of individual classes after this deadline 04/10/2020*

    *These updated deadlines apply to regular session classes only.

    For classes with dynamic start/end dates contact mynevada@unr.edu to request information for your specific course.

  • My registration date is coming up, do I need to be on campus to register for classes?

    No. You can register online through MyNEVADA. You should have received a communication with your registration date and time inside. Once it is your turn to register simply log in to MyNEVADA, select your classes, and finish enrolling. You can visit our MyNEVADA Enrollment Guide for step by step instructions.

  • I have an immunization notification on my account. How do I get my records to you and how does that impact my registration for Summer and Fall?

    Due to COVID-19, immunization record due dates have been extended and will not currently stop registration in future terms. All immunization records must be turned in prior to starting in person classes. It is important to turn in these records as soon as possible.

    • Fax: (775) 784-4283
    • Email:mynevada@unr.edu
    • Mail: Office of Admissions & Records, MS 0120, Reno, NV 89557
  • I am having trouble enrolling and need to talk to someone, what do I do?

    We are happy to assist you via email. You may also submit a request for phone consultation if you would like us to call you.

    Email: Email us at mynevada@unr.edu.

    Your question will be answered in the order it is received.

    Below are the common types of enrollment errors:

    Prerequisites (completed before) and Co-Requisites: Some classes require that you have completed a course before you can register, or be registered for another course at the same time. You can view these requirements by clicking on the course and reviewing the ‘enrollment requirements’ section.

    Time conflict error: MyNEVADA will not allow you to register for classes that have conflicting times. If you would like to register for the course, you will need to have a Time Conflict Memo signed by both instructors. Once completed you can email the form to mynevada@unr.edu.

    Reserved capacity: Certain courses may have reserved seating for specific cohorts of students. If you do not meet that cohort, you will receive an error message that all available seats are reserved. You can add yourself to waitlist, but we suggest you find an alternate class or section.

    Closed class: If a course has reached its enrollment capacity you cannot enroll. If you would like to add yourself to the waitlist you can do so during the enrollment process.

    Unit load error (21 credits): Undergraduate students cannot take over 21 units in the regular session. If you would like to take over 21 units, you will need a letter of support from your academic advisor.

    Department consent required: Certain courses require that you have department consent before you can add/drop. You will need to reach out to the department for assistance (unless its MATH/ENG; see below).

    Consent to drop Core English and Math from Admissions and Records: Completing Math and English Gateway classes quickly is critical to success in University academic programs. To ensure students start off their academic career on the right foot, the Nevada System of Higher Education Board of Regents created a policy that all degree-seeking students must be continuously enrolled in Math/English until this requirement is met. If a student has not satisfied the English/Math Gateway requirements, Admissions and Records will be unable to drop those classes for students. If you would like to swap sections or move to a different ENG/MATH course, please fill out the Swapping a Math or English Course form.

  • Will my VA educational benefits be disrupted or changed?

    Based on the last information received from the VA, you will continue to receive the same monthly stipend amount through January 1, 2021. For the most up-to-date information regarding your VA educational benefits, please see the daily updates on the VA Facebook page.

  • I am activated by the Nevada National Guard. How do I work with the University?

    Contact your professors and let them know you are being activated by the NV National Guard and develop a plan to make-up the missed work. Secondly, please contact the Veteran Services office directly at chaicook@unr.edu to help work through any VA processing issues.

 

Financial aid

The Office of Financial Aid and Scholarships physical office is closed but providing alternate methods of service

Per the Governor's directive, our offices are physically closed, but our staff are continuing to provide our services remotely. The University is still open and our team members are continuing to be available to students, staff, faculty, and alumni for your needs.  Staff will not be able to answer phones, but will actively monitor emails.

The Wolf Pack community is encouraged to continue communicating by email and to send any attachments, forms, etc. to finaid@unr.edu.

 

Graduate students

The following information reflects the most current information available that pertains to graduate students. For additional questions or concerns, please contact the Graduate School office, currently working remotely, at  (775) 784-6869 or email at gradprogression@unr.edu.