Workday support
The Workday Implementation team has created multiple resources to help new, current, and former employees navigate Workday. We offer online self-help via the Workday Knowledge Base; in-person training sessions; weekly in-person walk-in sessions for HR topics; weekly Help Desk call-in hours; and an online Help Desk ticket submission system. As communication with users is critical, and we encourage all frequent Workday users to subscribe to our WorkdayAlerts listserv to receive rapid notification of known issues via email.
Access Workday resources and support
Welcome new employees! Please contact the IT Help Desk for all login issues. With your NetID activated, you will also have access to the Workday Resources listed below.
Former employees include all former NSHE employees, contingent workers (volunteers), and affiliates. Please visit our Workday Access page or email the Workday Help Desk at workday@unr.edu for login issues.
Knowledge Base
The Workday Knowledge Base is designed to be your one-stop shop for all things Workday@UNR. The Knowledge Base includes announcements, frequently asked questions, and both policy and procedure information. You can also make suggestions on content creation and modification by submitting feedback on any Knowledge Base article.
Training
Whether you are new to Workday, taking on a new role, or just eager to learn, we encourage you to attend our in-person training sessions. View our training schedule for more information about upcoming sessions!
Bridge Online Learning
Bridge is an online self-paced training series for Administrative and Financial Administrative Assistants. Courses include Workday 101 and HCM Fundamentals. For more information, please email WorkdayLearning@unr.edu.
Finance-specific questions
For Finance-related questions about Workday, please submit a Help Desk Ticket (see item below) so that the appropriate Finance Specialist can be identified to assist you.
Workday Tools (wdtools.unr.edu)
Business & Finance offers a custom web application that allows you to view, search, and download fundamental data from the finance module of Workday. This tool is used for looking up worktags, spend/revenue categories, ledger accounts, budget controls, and more – data that cannot always be queried (or queried as easily) within Workday itself. Simply log in with your NetID and select the category you'd like to query.
Several roles were set up in Workday to assist in processing transactions. Use the Workday Support Job Aid to identify who supports your organization. Note, these roles represent security profiles within the Workday system and may not correlate with employees' actual job titles.
- Administrative Assistant - Admin Assistants can initiate HR transactions on behalf of employees in their organization.
- Timekeeper - Timekeepers can enter and correct Time for employees in their organization. They can also run reports and view Time information.
- Absence Support - The Absence Support role can initiate Time Off and Leave Requests on behalf of an employee in their organization. They can also correct Time Off and view Absence information.
- Financial Administrative Assistant - The Financial Admin Assistant can initiate financial transactions on behalf of employees. These transactions include:
- Reconciling PCards
- Submitting Spend Authorizations and Expense reports
- Initiating Purchasing requests
Submit an online Workday Help Desk ticket
If you can't find what you are looking for on the Knowledge Base, our team of Workday experts is happy to assist you. When you submit an online Help Desk ticket using Team Dynamix, a technician who specializes in that topic area will be assigned to assist you and will email you back as soon as possible.
Leave a message with the Workday Help Desk
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