Instructors guide to Proctorio

Proctorio is an online proctoring tool integrated in WebCampus Quizzes. Proctorio makes it easier to take proctored exams/quizzes. Students can take an exam on any computer with internet connection at their convenience within the exam availability window. During the exam, Proctorio records students' screen activities, their physical movements and the testing environment. The recording will be available for you to review.

Jump to the topics below:

General information
Recommended settings for exams
Commonly asked questions

General information

What do faculty and students need for Proctorio to work?

  • Proctorio requires the use of the Google Chrome browser and the Proctorio extension. Proctorio only works in Chrome. Download the Chrome browser and the Proctorio extension if needed.
  • Students will need a webcam and a microphone connected to their computer (not iPad or other tablet device) with internet connection (wired internet connection highly recommended). The following link contains information on webcam alternatives when webcams are not available.
  • Students need their UNR student ID or a government-issued photo ID for the identity check.

How do faculty use Proctorio?

  • Step 1: Enabling Proctorio for a course

    Proctorio is an option under Quiz settings. Proctorio must be enabled in a course before the option is available in the settings.

    To enable Proctorio:

    Step 1: Go to the course Settings.


    Step 2: Click on the Navigation tab.


    Step 3: Scroll down to the lower section of the page and find Secure Exam Proctor (Proctorio).

    Screenshot of the Proctorio dashboard, with a left-rail of options, such as "Settings," "People" and "Quizzes." The "Settings" option is highlighted in blue as it has been toggled. The "Settings" menu has multiple tab options, including "Navigation," "Course Details," "Sections," "Apps" and "Feature Options." The "Secure Exam (Proctorio)" option is highlighted with an orange oval, showing users where to click/drag to enable the option.
    [Figure 1] Screenshot of the WebCampus dashboard, with a left-rail of options, such as "Settings," "People" and "Quizzes." The "Settings" option is highlighted in blue as it has been toggled. The "Settings" menu has multiple tab options, including "Navigation," "Course Details," "Sections," "Apps" and "Feature Options." The "Secure Exam (Proctorio)" option is highlighted with an orange oval, showing users where to click/drag to enable the option.

    Step 4: Drag and move it to the upper section or right-click on the three dots to enable it.


    Step 5: Click Save. Proctorio has been enabled. It will be available as one of the options for quizzes.

    Note: You won't see any changes in the course navigation menu. If you see the Secure Exam Proctor (Proctorio) link on the course menu, you are not using Chrome or the Proctorio extension is not installed. Click on that link and you will be directed to download the Chrome browser and/or the extension.

  • Step 2: Enabling Proctorio for an exam/quiz

    Follow these steps to require proctoring on an exam:

    Step 1: Go to Quizzes on the course menu and add a new quiz. Or you can click on an existing one.


    Step 2: In Edit mode, under Details, scroll down to the Quiz Restrictions section, and check "Enable Proctorio Secure Exam Proctor". [See Figure 2 for a visual example][Figure 2] Screenshot of the Proctorio Quiz edit mode with the "Quiz Restrictions" window that includes "Require an access code", "Filter IP Addresses" and "Enable Proctorio Secure Exam Proctor" options with checkboxes to turn them on or off. The second Quiz Restrictions window shows the "Enable Proctorio Secure Exam Proctor" checkbxo checked, with the message "Remote proctor settings can be controlled from the Proctorio Settings Tab" and "Require an access code" checked with a text box that allows users to set an access code password.

    [Figure 2] Screenshot of the Proctorio Quiz edit mode with the "Quiz Restrictions" window that includes "Require an access code", "Filter IP Addresses" and "Enable Proctorio Secure Exam Proctor" options with checkboxes to turn them on or off. An orange arrow with two branches points users to the corresponding areas of the Quiz Restrictions dialog box for "Require an access code" and "Enable Proctorio Secure Exam Proctor".

    Step 3: Once this option is checked, the Time Limit option is automatically enabled as Proctorio requires a time limit for the quiz. In addition, the quiz access code is filled with a random passcode. this passcode should not be shared with students. When students take the exam, the passcode will be automatically entered (it happens in a second and they may not even notice it).

    Note: Students will be prompted to enter the passcode when using the wrong browser, or if the Proctorio extension is not installed on Chrome. This forces them to use Chrome and to be proctored.


    Step 4: Once the Proctorio option is turned on, the Proctorio Settings tab is also available, with many options for you to choose from, such as recording options, lock down options, verification options, behavior settings, etc. [See Figure 3 for a visual example]

    [Figure 3] Screenshot of the "Proctorio Settings" tab that becomes available after "Enable Proctorio Secure Exam Proctor" option is turned on. The screenshot includes the "Details" tab and an option to rename the quiz, a "Questions" tab and the "Proctorio Settings" tab. Users can click "Proctorio Settings" to toggle options under that tab.

    [Figure 3] Screenshot of the "Proctorio Settings" tab that becomes available after "Enable Proctorio Secure Exam Proctor" option is turned on. The screenshot includes the "Details" tab and an option to rename the quiz, a "Questions" tab and the "Proctorio Settings" tab. Users can click "Proctorio Settings" to toggle options under that tab.

    Step 5: Click on any options you'd like to include. [See Figure 4 for a visual example]

    Screenshot of the "Proctorio Settings" tab with a "Saved Profiles" option and "Proctorio Exam Settings" option. "Proctorio Exam Settings" menu is expanded, showing additional options for "Recording Options" and "Lock Down Options." A pointer is shown pointing at the Record Audio icon, and a question mark icon that is present in the upper right corner of the icon is circled. Text below is circled in orange, reading "Record Audio will capture audio from the microphone for the entire exam, allowing you to listen to the test taker's exam environment." Lock Down options are visible, but not selected, including "Force Full Screen," "Only One Screen," "Disable New Tabs" and "Close Open Tabs."

    [Figure 4] Screenshot of the "Proctorio Settings" tab with a "Saved Profiles" option and "Proctorio Exam Settings" option. "Proctorio Exam Settings" menu is expanded, showing additional options for "Recording Options" and "Lock Down Options." A pointer is shown pointing at the Record Audio icon, and a question mark icon that is present in the upper right corner of the icon is circled. Text below is circled in orange, reading "Record Audio will capture audio from the microphone for the entire exam, allowing users to listen to the test taker's exam environment.

    Step 6: Save (or Save and Publish) the quiz. Once saved, the quiz name will change, with the words "Remotely proctored" added to the name).

    Note: Proctorio will perform a computer system pre-check on the audio (microphone), video (webcam), computer desktop, and internet connection before the exam begins. This process usually takes approximately 3-5 minutes (in some cases it may take up to 10-15 minutes). If a room-scan is required, it takes even longer. Make sure you add an extra 15-20 minutes to the exam availability window (i.e., available from and until date/time).


  • Step 3: Adjust Proctorio settings

    Instructors have full control of the exam settings (i.e., what Proctorio enables or disables when students take the exam) and behavior settings (i.e., what behavior is to be flagged).

    For exam settings, there are three main sets of options:

    • Recording options
    • Lock down options
    • Verification options

    Exam settings need to be decided before students take the exam and cannot be changed after exam attempts. For behavior settings, you can either customize the configuration or choose from the pre-sets. Behavior settings can be changed at any time.

    To make Proctorio work for them, faculty are recommended to learn more about different options for exam settings and behavior settings.

    Proctorio has detailed instructions on how each option works on their support website. However, the instructions are only available when you are logged into WebCampus in the Chrome browser. The best place to learn the granular details is in a quiz in your course.

    Under Proctorio Settings, each tile represents an option you can choose. When you mouse over a tile, the tile highlights with a brief description appearing below and a question mark in the upper right-hand corner. A click on the question mark will take you to the instructions (or video tutorial) on that option. Please take some time to familiarize yourself with different options.

    Screen capture of the Proctorio Settings tab with the Proctorio Exam Settings section expanded. The Recording Options section is expanded and the following text is circled: Record Audio will capture audio from the microphone for the entire exam, allowing you to listen to the test taker's exam environment. There is a callout on a question mark icon that lives on one of the recording option tiles that says 'A click on the question mark will take you to the instruction'.
    [Figure 1] Screen capture of the Proctorio Settings tab with the Proctorio Exam Settings section expanded. The Recording Options section is expanded and the following text is circled: Record Audio will capture audio from the microphone for the entire exam, allowing you to listen to the test taker's exam environment. There is a callout on a question mark icon that lives on one of the recording option tiles that says 'A click on the question mark will take you to the instruction'.
  • How to review Proctorio exam results?

    The exam results are available under Proctorio Gradebook.

    Click on View Proctorio Gradebook and you will be taken to the results page, where you can view the recordings. [See Figure 5 for a visual example]

    [Figure 5] Screenshot of the Quiz Status page with the Quiz name visible, "Preview" "Edit" and "Published" tabs and a "Related Items" menu to the right of the screen with "Quiz Statistics," "Moderate This Quiz," "SpeedGrader" and "View Proctorio Gradebook" as menu options. "View Proctorio Gradebook" is circled with an orange oval, showing users where to click to access their Proctorio gradebook.
    [Figure 5] Screenshot of the Quiz Status page with the Quiz name visible and the "Related Items" menu to the right of the screen with "Quiz Statistics," "Moderate This Quiz," "SpeedGrader" and "View Proctorio Gradebook" as menu options. "View Proctorio Gradebook" is circled with an orange oval, showing users where to click to access their Proctorio gradebook.

    The first time you visit the page, the gradebook tour (a video tutorial of how to use the gradebook) will come up. We recommend you complete the tour. You can turn it off by clicking anywhere on the screen. The tour can be viewed again under the Display Options tab.

    Proctorio records the entire exam session of each student. The Suspicion Level is based on the Behavior Settings. You can click on each recording to view the details. [See Figure 6 for a visual example]

    [Figure 6] Screenshot of the Proctorio system with multiple tab options, including "Proctorio Gradebook," "Proctorio Settings," "Proctorio Map," "Display Options," and "Export Options." The "Proctorio Gradebook" option is selected, showing individual recordings from each student's examination. Example data is shown, with the student's names obscured.
    [Figure 6] Screenshot of the Proctorio system with multiple tab options, including "Proctorio Gradebook," "Proctorio Settings," "Proctorio Map," "Display Options," and "Export Options." The "Proctorio Gradebook" option is selected, showing individual recordings from each student's examination. Example data is shown, with the student's names obscured.
 

Recommended settings for common types of exams

  • Exam settings

    There are three sets of options under exam settings: Recording Options, Lock Down Options, and Verification Options.

    • The Recording options control the information that Proctorio will record during the exam.
    • The Lock Down options help increase the security during the exam.
    • The Verification options help ensure the student's hardware works properly and his/her face is clearly visible within the recording. It helps ensure the quality of the recording and remind students of school policies regarding academic integrity.

    There are two in-quiz tools you can choose: Calculator and Whiteboard. Whiteboard is like a on-screen notebook or scratch pad.

    We recommend selecting as many available options in the Exam Settings as is applicable to your exam. It is good to have a record of student testing behaviors. As you review the recordings, you get to know how Proctorio works and what settings work better for your course. Proctorio is fully automated using AI technology, with no human proctors watching. Having a better understanding of how it works really help you take full advantage of this technology.

    Exams with no web resources allowed, either closed book/notes or open (physical) book/notes

    In this type of exams, students are not allowed to use any external resources, especially web resources. These settings (see the screenshot below) ensure students will not be able to use any resources on their computer. Exams with open physical book or notes can also use these exam settings as they ensure students only use what is allowed.

    Recording room, especially the desk area including the computer students use to take the exam, is recommended for this type of exams. There are two options for Record Room: Scan at Start, or Intelligent Scan. Scan at Start requires students to scan their room and the desk area using a webcam at the beginning of the exam to make sure no other people are in the room and no resources are on the desk. Intelligent Scan requires students to show their room and the desk area at the beginning of and during the exam. Allow extra exam time if this option is selected. If testing environment is not a concern, you may choose to disable Record Room.

    The screenshot below shows what options to enable for the exams with no web resources allowed.

    Screen capture of the Proctorio Exam Settings with different options. Under the Recording Options, Recording Video, Record Audio, Record Screen, Record WebTraffic, and Scan at Start (Record Room) are selected. Under Lock Down Options, Moderate (Force Full Screen), Only One Screen, No New Tabs, Close Open Tabs, Disable Printing, Disable Clipboard, Block Downloads, Clear Cache, Disable Right Click are selected. Under Verification Options, Verify Video, Verify Audio, Veryfy Desktop, Auto ID Check (Verigy ID) are selected.
    [Figure 1] Screen capture of the Proctorio Exam Settings with different options. Under the Recording Options, Recording Video, Record Audio, Record Screen, Record WebTraffic, and Scan at Start (Record Room) are selected. Under Lock Down Options, Moderate (Force Full Screen), Only One Screen, No New Tabs, Close Open Tabs, Disable Printing, Disable Clipboard, Block Downloads, Clear Cache, Disable Right Click are selected. Under Verification Options, Verify Video, Verify Audio, Verify Desktop, Auto ID Check (Verify ID) are selected.

    Exceptions

    If students need to use copy-paste function in the exam, do NOT enable these three lock-down options - Disable Printing, Disable Clipboard, and Disable Right Click.

    If students need to download a file in the exam question to view or respond, do NOT enable the Block Download option.

    Exams with open web resources

    This type of exams allows students to use (specific) web resources and external applications. The settings shown in the screenshot below allow students to open web pages and use external application (e.g., a computer program) during the exam. It is recommended you notify students what applications and web pages are permitted in the exam instruction.

    The screenshot below shows what options to enable for the exams with open web resources. (Note: For the Record Room option, you may choose either Scan at Start or Intelligent Scan.)

    Screen capture of the Proctorio Exam Settings with different options. Under the Recording Options, Recording Video, Record Audio, Record Screen, Record WebTraffic, and Intelligent Scan (Record Room) are selected. Under Lock Down Options, Only One Screen, Close Open Tabs, Disable Printing, Disable Clipboard, Block Downloads, Clear Cache, Disable Right Click are selected. Under Verification Options, Verify Video, Verify Audio, Verify Desktop, Auto ID Check (Verify ID) are selected.
    [Figure 2] Screen capture of the Proctorio Exam Settings with different options. Under the Recording Options, Recording Video, Record Audio, Record Screen, Record WebTraffic, and Intelligent Scan (Record Room) are selected. Under Lock Down Options, Only One Screen, Close Open Tabs, Disable Printing, Disable Clipboard, Block Downloads, Clear Cache, Disable Right Click are selected. Under Verification Options, Verify Video, Verify Audio, Verify Desktop, Auto ID Check (Verify ID) are selected.

    Exceptions

    If students need to use copy-paste function in the exam, do NOT enable these three lock-down options - Disable Printing, Disable Clipboard, and Disable Right Click.

    If students need to download a file in the exam question to view or respond, do NOT enable the Block Download option.

  • Behavior settings

    Behavior settings help determine a student’s suspicion level. The behavior settings can be customized, or you can use one of the presets. These settings will dictate the way Proctorio (the AI technology) flags suspicious behaviors. Unlike exam settings, behavior settings can be adjusted during and after the exam in order to better scrutinize certain behaviors.

    For Behavior Settings, we suggest taking the default option, Recommended, as that setting is configured based on the exam settings you have chosen, and it is a good starting point when reviewing the suspicion level. You can always adjust the settings during and after the exam.

    The screenshots below show the Recommended behavior settings for an exam with open web resources.

    A screen capture of the Proctorio Behavior Settings showing the Recommended settings tile selected. The screen capture also shows a Proctorio Frame Metrics section with several metrics on suspicious behavior. A callout states: 'The metrics can be changed, and the suspicion level of certain behavior will be re-calculated'.
    [Figure 1] A screen capture of the Proctorio Behavior Settings showing the Recommended settings tile selected. The screen capture also shows a Proctorio Frame Metrics section with several metrics on suspicious behavior. A callout states: 'The metrics can be changed, and the suspicion level of certain behavior will be re-calculated'.
    Screen capture of the Proctorio Exam Metrics interface. The 'Navigating Away' option and the 'Browser Resize' option are selected under the Computer Based Abnormalities section. The 'Leaving the Room' option is deselected under the Environmental Abnormalities section.
    [Figure 2] Screen capture of the Proctorio Exam Metrics interface. The 'Navigating Away' option and the 'Browser Resize' option are selected under the Computer Based Abnormalities section. The 'Leaving the Room' option is deselected under the Environmental Abnormalities section.

    To make Proctorio work better for you, we recommend learning more about how each setting works. Mouse over a tile and a question mark will appear in the upper right-hand corner. A click on the question mark will take you to the instructions (or video tutorial) on that option.

    Screen capture of the in-context help interface as shown by a question mark icon (circled) appearing on one of the times in the Exam Metrics interface.
    [Figure 3] Screen capture of the in-context help interface as shown by a question mark icon (circled) that appears overlaid on top of the 'Keystrokes' icon  in the Exam Metrics interface.
 

Commonly asked questions

  • How to adjust the settings for a flexible Proctorio exam?

    Proctorio can be configured to give students the flexibility to take their exams remotely with Proctorio or in person with the University Testing Center.

    (Note: Please contact the Unviersity Testing Center at least two weeks in advance to request the service.)

    To do this, go to Moderate This Quiz, and navigate to the section underneath the student list. Click on the button Make Exam Flexible.

    Screen capture showing the Moderate Quiz interface. Below the moderation area, there is a red arrow pointing at the 'Make Exam Flexible' button.
    [Figure 1] Screen capture showing the Moderate Quiz interface. Below the moderation area, there is a red arrow pointing at the 'Make Exam Flexible' button.

    This will generate the exam passcode which you will share ONLY with the University Testing Center. You will then select the students (by unchecking the box under the Proctorio column) who will take the exam in person at the University Testing Center. Click on the Change Proctorio Access Settings button when done.

    Screen capture of bottom portion of the Moderate Quiz interface with the a red arrow pointing at the Change Proctorio Access Settings button, and a red box around the check marks in the Proctorio column..
    [Figure 2] Screen capture of bottom portion of the Moderate Quiz interface with the a red arrow pointing at the Change Proctorio Access Settings button, and a red box around the check marks in the Proctorio column.

    The students unchecked from the Proctorio column will be able to take the exam in person at the University Test Center.

  • What if students have problems during the test?

    Students should contact Proctorio via Live Chat when they encounter any technical issues. The Live Chat is available by clicking on the Proctorio Extension icon (the small shield) in the Chrome browser and selecting Live Chat.

    Screen capture of the Chrome browser window with the shield button in the browser URL bar [marked by a (1)]. A pop-up window is shown with a 'Live Chat' button marked by a (2).
    [Figure 1] Screen capture of the Chrome browser window with the shield button in the browser URL bar [marked by a (1)]. A pop-up window is shown with a 'Live Chat' button marked by a (2).

    Live Chat can also be accessed by visiting the support at the Proctorio website. Scroll down about a half of a page, and select Start Live Chat. Support by email is available at support@proctorio.com, or by phone at (480) 428-4089 or toll-free (866) 948-9248.

    Screenshot of the Proctorio Live Chat page with an arrow pointing at the 'Start Live Chat' button.
    [Figure 2] Screenshot of the Proctorio Live Chat page with an arrow pointing at the 'Start Live Chat' button.

    To avoid problems, the following suggestions may be shared with students:

    • Do not attempt to take the exam on a tablet or mobile device. A computer plugged into a power source should be used.
    • Use a reliable internet connection. Hard-wire into the internet when possible. Internet hotspots are not recommended.
    • Before starting the exam,
      • Restart the computer
      • Close all other apps they may have open
      • Close all other tabs on Chrome
      • Clear browsing history
  • What if students are asked for a passcode?

    Students should never be prompted for a passcode or access code when they are in Chrome with the Proctorio extension installed. When this happens, it means Proctorio is being blocked on their computer. To fix this, try the following:

    • Make sure the Chrome browser is up to date.
    • Uninstall and reinstall the Proctorio extension.
    • Clear cache and cookies.
    • Site Access - Make sure that the Proctorio extension is allowed on all sites. To check this, please go to the three dots in the top right-hand corner of your browser -> More Tools -> Extensions. Here you'll see the list of all extensions installed. Locate the Proctorio extension, click on Details and in the "Site access" section choose "On all sites". After completing these steps, refresh the exam page to check if the issue is fixed.
    • Restart the computer. Computers need to be restarted if they haven’t been rebooted in a while.
  • What if students get a message about insufficient RAM for the test?

    Students may still begin the test. It is best to open up a Live Chat as Proctorio's Support Desk has a lot of tips and tricks to ensure this gets resolved without causing any issues.