Obtaining Computer Information

If you decide to contact us for technical assistance with your computer, it can be very useful to know how to obtain certain information that can help the IT Technician to diagnose and troubleshoot your issue.

Serial Number

How to identify the serial number of your computer so that IT can easily track the issues and changes made to your machine.

IP Address

How to find your location on the network, which can help IT troubleshoot any network problems.

MAC Address

How to find your network adapter's unique identifier, which can help IT with network troubleshooting or registration.

Computer Name

Finding the hostname of your computer so that IT can identify your machine on the network.

How To Take A Screenshot

Information for Mac and PC users on how to take a screenshot to send to IT Support.