Wireless Troubleshooting: Mac

If your NetID and password are working fine, but your Mac won't connect to the wireless network, the best solution is often to delete the Mac's network profile (your computer's network settings). 

  1. Click on Open Network Preferences...Open Network Preferences
  2. Click on Advanced...Wifi Network Settings
  3. Under the TCP/IP tab, make sure that Configure IPv4 is set to Using DHCP and also ensure that Configure IPv6 is set to Off.TCPIP Settings
  4. Under DNS, both boxes should be blank. However, they may be filled in if you have ever tried to connect to the UNR-Guest Network. If so, select them and delete them using the "-" buttons below.DNS Settings
  5. Under the 802.1X tab, delete all the user profiles by selecting them and pressing the "-" button below. 8021X Settings
  6. Under Proxies, make sure that nothing more than "*.local" and "169.254/16" are present.Proxies Settings
  7. Under Hardware, ensure that Configure is set to Automatically.Ethernet settings
  8. Click on OK.
  9. Click on Apply.
  10. Access Spotlight (Command + Space) and type in Keychain.
  11. Open Keychain Access.
  12. In the program that opens up, select any instance of eduroam and portal.connect.unr.edu and press the delete key on the keyboard.
  13. A warning may appear, click on Delete.
  14. You may be asked to enter in your credentials. This is the username and password associated with your computer not your NetID. Once you credentials have been entered, you will need to select the Keychain item again and delete it.
  15. Close the Keychain program.
  16. Switch Airport back on in the Network Preferences.
  17. Reboot the computer. You should now be able to connect to the eduroam signal. If problems continue, please contact the Help Desk.