Technology support for working remotely

Computers for remote work available by request

If you have been designated as an employee working remotely and you are in need of a computer to use at home, you may be eligible to borrow one from University Libraries and the Office of Information Technology.  To apply, you must have internet access at home and submit your application no later than Monday, April 6. Visit the Knowledge Base for more information about this program.

Technology support for working remotely

When you were hired, you likely weren't asked about your skills or experience using Remote Desktop. Fortunately, our Office of Information Technology has you covered. They are available to assist you with direct remote access to your work computer, or download the software you need on your home computer, so you never miss a beat. They can assist with both personal computers and University-issued computers.

Free Broadband and WiFi Access from Spectrum for Teaching Faculty and Households with Students

Charter Spectrum is offering free Spectrum broadband and WiFi access for 60 days to teaching faculty and households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. Installation fees will be waived for new student households. To enroll in this service, call Spectrum at 1-844-488-8395. More information can be found on Spectrum's website.

Spectrum has also opened its WiFi hotspots across the Charter footprint for public use at no charge.  Visit Spectrum's hotspots website to find information about hotspots near you. Spectrum also has a mobile app available for Apple and Android devices.

Tips for hosting online meetings

Determine whether a meeting is necessary

Now that we're working remotely, arranging meetings need to be much more strategic and intentional. Consider what your goal is from your group before deciding to hold a virtual meeting: 

  • Information Sharing: Best for a presentation where one person will speak to a group with few anticipated participant questions. Recommendation: Send an email or post in a Teams channel. 
  • Group Support System: Best for problem solving or decision making where a team of people will work on a problem and come to resolution. Recommendation: Host a virtual meeting with your team to work together in real time, rather than communicating solely through text. 
  • Collaborative Document-Building: Best for when a group of people need to contribute to a single deliverable, but not much conversation is needed. Recommendation: Create a shared document (e.g., Word doc, Excel file, PowerPoint) in a group chat or Teams channel. 

Set yourself up for success before your online meeting

  1. Have at least two hosts. One person focuses on the flow of the meeting and the people. The other handles the technology. If you have more than 30 people, having a third person to track comments in chat and bring them into the conversation helps. 
  2. Do a dry run. It isn’t hard but if this technology is new to you, it helps to experience the process before working with a crowd. 
  3. Use a hands-free headset if you have one. As noted below, hearing an echo is one of the most common problems with online meetings as there are multiple ways that it can occur. If everyone in the meeting is using a headset with built-in microphone and each participant is only connected to the meeting from a single device, you can avoid meeting echoes.

Experiencing audio or microphone issues?

I hear an echo.

If you hear audio echo or audio feedback during your meeting, there are three possible causes:

  1. A participant has both the computer and telephone audio active. Mute one of the speakers and one of the mics.
  2. Participants with computer or telephones speakers that are too close to each other. 
  3. Multiple computer with active audio in the same conference room.

My speaker and/or mic aren't working.

  1. Have you enabled video and unmuted yourself with the meeting controls?
  2. Are you connected to your meeting in the remote environment? If so, it will be trying to use the speaker and microphone from your work computer. You'll need to re-join on your local machine.
  3. If you can't figure it out and/or don't have time because the meeting has started, we recommend that you use the Teams or Zoom app on your phone for audio and/or video. Just make sure you mute your mic on your computer and turn off your computer speaker if either are working to avoid an echo.

I can't share my screen.

  1. Most video conference platforms, including Teams and Zoom, require you to use that platform's desktop application if you plan to share your screen or grant another meeting participant control of your screen. If you don't see the option to share your screen or give control, make sure you are not connected to the meeting via your browser.
  2. If you want to share your screen or grant another participant's request for control, you will also need to be aware of (and address) any popup dialog boxes asking for permission. These dialog boxes can be difficult to see if you are using multiple screens.
  3. If you're using a Mac, you'll be prompted to change your privacy settings before you're able to share your screen.

I still need help.

Please see OIT's support pages below and submit a ticket if you cannot find the instructions you're looking for.

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