Campus Bike Share FAQs

All inquiries or complaints about the bikeshare program should be addressed directly with LimeBike. Contact information is listed on each bike and is available 24 hours per day, seven days per week by calling or texting 888-LIME-345 (888-546-3345). Email may also be used to report a problem or register a complaint: support@limebike.com. Customer support is offered in more than seven languages.

What is a bikeshare program?

A bikeshare program provides bicycles for shared use to individuals on a short term basis for a price. Bikeshare programs are a healthy and sustainable transportation solution.

How did the bikeshare program come about at the University of Nevada, Reno?

In 2015, the Regional Transportation Commission finalized a Bikeshare Feasibility Study to explore bikeshare options in the Truckee Meadows. Visit RTC to read the complete 2015 Bikeshare Feasibility Study.

A community Bikeshare Forum was held August 11, 2017, to identify potential interest in a public-private partnerships to implement a bikeshare program in the Truckee Meadows. Strong support was shown from more than 60 attendees, including representatives from the City of Reno, City of Sparks, Washoe County and the University of Nevada, Reno.

The RTC then hosted a Bikeshare Industry Forum November 2-3, 2017, to learn more about the alterative bikeshare operating models and equipment, and to inform regional decision making about the type of program that would be best suited to the Truckee Meadows.

Three types of bike share operating models were reviewed:

  • Station-based – a publically-funded program that requires bike check-in/check-out at kiosks.
  • Smart bike – a publically-funded program that requires bike check-in/check-out at designated bike racks.
  • Dockless bikeshare – a privately-funded program offering bikes that can be checked-in/checked-out at any location. No racks or designated parking areas are required.

The review panel recommended a dockless bikeshare pilot program for the Truckee Meadows.

On behalf of the participating entities (City of Reno, City of Sparks, Washoe County, Reno-Sparks Indian Colony and the University of Nevada, Reno), the City of Reno released a Request for Qualifications for dockless no-cost bikeshare equipment and operations in February 2018. In March, the participating entities reviewed and scored the four proposals in response to the RFQ: LimeBike; SPIN; Ofo; and, VeoRide. The participating entities selected LimeBike.

Each participating entity, including the University of Nevada, Reno, has since entered into a contract with LimeBike on a pilot basis. If successful, the contracts with each participating entity may be extended.

How long will the pilot program last?

The pilot between LimeBike and the University of Nevada, Reno will run through January of 2019.

What happens after the pilot program ends?

The University of Nevada, Reno has the option to extend the agreement, negotiate a new agreement, or terminate the relationship with LimeBike.

Who will decide if the program is success?

Feedback about the LimeBike program may be provided to the Facilities Resource Committee (FRC) through a special email established for this purpose, lbpilot@lists.unr.edu. All comments and suggestions are welcome. The FRC will evaluate the feedback and make a recommendation to the University President at the end of the pilot period. Any bike or app-specific complaints or comments should be sent directly to LimeBike at limebike.com/help.

How much will it cost the University of Nevada, Reno?

There is no cost to the University for the bikeshare system.

Where can I park the bike on campus?

Like any bicycle on the campus, LimeBike must be operated in compliance with the policies outlined in the University Administrative Manual Section 5,450. Bicycles must be parked in the existing bicycle racks on campus.

Where can I ride on campus?

LimeBike can operate anywhere on campus designated for cyclists.

If I have any problems or complaints about LimeBike, who do I call?

All inquiries or complaints should be addressed directly with LimeBike. Contact information is listed on each bike and is available 24 hours per day, seven days per week by calling or texting 888-LIME-345 (888-546-3345). Email may also be used to report a problem or register a complaint: support@limebike.com. Customer support is offered in more than seven languages.

Are the bikes safe?

LimeBike meet the standards outlined in the Code of Federal Regulations under Title 16, Chapter II, Subchapter C, Part 1512 – Requirements for Bicycles. Additionally, permitted systems shall meet the safety standards outlined in ISO 43.150 – Cycles, subsection 4210 and have been independently tested and meet the safety standards of renowned testing company SGS Global.

Who maintains the bikes?

LimeBike maintains each bicycle. Minimally, each bike is evaluated monthly, including inspections of the brakes, saddle, gears, bell, headset, pedals and more, according to LimeBike.

Are other universities adopting bikeshare programs?

Yes. According to the LimeBike website (limebike.com) LimeBike operates on more than 20 different university campuses, including North Carolina State, Duke, Georgetown, Notre Dame, and University of Washington.

How does LimeBike work and how much does it cost?

LimeBike has a detailed FAQ available on its website, limebike.com/help that addresses operational and cost logistics for the bikes.

Will this affect transportation on campus? (Walkways, roads, etc.)

The University’s goal in partnering with LimeBike is to provide students, faculty and staff a healthy transportation alternative. In anticipation of the increased bicycle traffic on campus, the University has created designated Walk Zones in areas not conducive to cyclists. These include the sidewalk from the Joe Crowley Student Union to the William Raggio Building and the east side of Hilliard Plaza – the side closest to Schulich Lecture Hall.