Frequently Asked Questions

Please note that the following information pertains to courses offered by the 365 Learning program, which oversees Online Learning, Summer Session, Wintermester, Weekend Classes, Evening Classes, and Freshman Start. If you are seeking information about a course that is not offered by 365 Learning, please consult University of Nevada, Reno’s home page.

General Questions

  • How can I tell if my class is offered by 365 Learning?

    The 365 Learning program oversees a variety of courses that are offered during non-standard times and/or outside of the standard semester. This includes online, Summer Session, Wintermester, weekend, evening, and/or late start classes. Carefully read the footnote listed for your course in MyNevada to verify whether it is offered by 365 Learning.

  • Where do I buy my textbooks?

    Textbooks are available from the Nevada Wolf Shop, located on the UNR campus, 87 West Stadium Way, Joe Crowley Student Union. To purchase your textbooks online, visit

  • Under what circumstances may I request an incomplete in an online course?

    By University policy, an incomplete can only be requested under defined circumstances: “Under extenuating circumstances, including illness, accident or similar medical emergency or other hardship, as described in the incomplete policy, students have the option of either requesting an incomplete grade in one or more courses, or withdrawing from the university. In both cases, students must follow the rules listed in sections of the catalog regarding policy for the incomplete grade and withdrawal from the university…non-attendance, poor performance or request to repeat the course are unacceptable reasons for issuance of the ‘I’ mark. Marks of ‘I’ are automatically changed to ‘F’ if they are not made up by the last day of the next regular semester (Summer Session excluded).” Please see the General Catalog if you have further questions.

  • May I take the class for pass/fail or audit?

    University requirements, core requirements, and some college credits cannot be taken pass/fail. Check with your advisor. Any course may be taken for audit, but you will not have credit for the course noted in your transcripts. Also, both the pass/fail or audit status MUST be requested by the deadline indicated in the academic calendar.

  • What’s the protocol for communicating with an Online Learning instructor?

    Your instructor has listed contact information and preferred methods of contact in the course site, and you should be cognizant of these preferences. In most classes, all communication with your instructor will be done via email and/or the various communication tools in WebCampus (such as mail, discussions, and chat). You should feel free to contact your instructor in the manner(s) specified whenever you have questions about the content or structure of the course.

    It is important to note that while instructors will work with students to clarify questions and work toward achieving the course outcomes, if you require extensive individualized attention, you may need to seek out additional external support. Please contact your instructor to determine which type of support (whether through UNR or a tutoring service) would be most beneficial given your needs. Remember to provide your instructor adequate time to respond to your requests and inquiries.

  • I have a question that wasn’t covered. What do I do?

    Please contact 365 Learning at (775) 784-4652 or

  • Where do I find the deadline dates to drop classes (with a refund and without)?

    To view this information, navigate to your Student Center Dashboard and click on the calendar icon next to the course you would like to view.


  • Why do I have to complete a proctored/supervised test?

    Rigorous testing policies and procedures are required of an accredited university. To that end, at least one exam in an online class must be administered in a proctored/supervised setting. You are required to show identification for each proctored exam, even ones administered online, to ensure the person completing the class and taking the assessment is the one receiving the university credit.

  • May I take my test early, before the assigned dates?

    No. Tests must be taken during the days assigned. No early or late tests are allowed.

  • What if I become ill and am unable to take my scheduled exam? Can I reschedule?

    If you are sick and want to reschedule your exam appointment, you will need to submit a detailed doctor’s note to the 365 Learning Office. After the note is reviewed by office staff, you will be contacted with an approval or denial of your request.

    Please note that the submitted doctor’s note must—without violating HIPAA regulations—provide a detailed explanation as to why the diagnosed condition renders you incapable of completing your exam; it should also indicate the number of days you will be incapacitated. A doctor’s general request to excuse you from the exam will be automatically rejected as inadequate.

    It is also important to point out that rescheduling requests submitted on Fridays do not leave enough time for review and approval; in these situations, you will need to either take the exam or risk not taking the exam, hoping for approval the following week once the 365 Learning Office has had sufficient time to review your request. The 365 Learning Staff recommends you refrain from scheduling exams on Friday in order to avoid this type of situation.

  • After I’ve begun taking my exam, may I leave the testing room?

    No breaks are allowed during your testing session for any reason. If a student leaves the room, the proctor will end the testing session and the incident will be reported to your instructor. Therefore, you should prepare ahead of time to sit for the exam (normally two hours) without interruption. For example, you should use the restroom, get a drink of water, turn off and put your cell phone away, etc., before beginning your exam. Once the session has begun, no requests to leave may be accommodated.

  • Can I bring my baby or child to the proctored exam?


  • What if I have a disability? How can 365 Learning accommodate my testing needs?

    We recommend meeting with the Disability Resource Center staff at the beginning of the semester. They will provide you with the Accommodation Request Form that you will need to bring to the 365 Learning Office. At that time, 365 Learning will review your testing options and preferences with you.

  • I missed my exam. Can I request to take it late?

    Online Learning will only allow early/late testing when there is documented proof of medical emergency, death of immediate family members, or other appropriate situations.

    Late exam requests will only be considered if a student has missed an exam for which they had an appointment. This appointment must have been scheduled prior to the date of the event that caused the student to miss his/her exam. If the student does not have a previously scheduled appointment time, the request to test late will not be reviewed. Failure to schedule an exam or meet the appointment time is not a sufficient excuse for a late exam request and will not be approved.

    If you would like to request a late test, you will need to contact Please note that not all requests are granted. Do not assume that your request will be approved.

  • What happens if I do not schedule an exam appointment and just drop by the 365 Learning testing room?

    Testing space is limited and we may not be able to accommodate your exam if you don't have an appointment. If space allows and the exam can be accommodated, a $50 drop-in fee will be assessed to your MyNEVADA account.

  • If I’m testing with 365 Learning, where should I park?

    365 Learning is located on the University of Nevada, Reno campus in room 225 of the Continuing Education Building, 1041 N. Virginia Street. A metered parking lot is located next to the building off of Eleventh Street. The parking meters for this lot allow up to four hours for parking (be sure to give yourself extra time on the meter for check-in at your appointment time and any unforeseen testing delays).

    Students are advised to purchase a one-day parking permit from Parking Services to avoid metered parking and alleviate any parking concerns the day of the exam. Permits allow students to park in UNR’s West Stadium Complex and Whalen Complex. Visit for more information. 365 Learning is not responsible for any parking tickets that might be received while testing at our facility.

Summer Session

Freshman Start