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Student Services Strategic Initiatives

The Division of Student Services is committed to the success of all students at the University of Nevada, Reno. The Division continues to expand educational opportunities for students beyond the traditional setting within the classroom. In an effort to meet the evolving needs of Nevada students, a strategic planning team was formed to identify several big ideas that will guide the Division in all efforts of fostering student success. The team gathered input from all members of the Division to formulate the strategic initiatives listed below. As the roadmap to student success, the Student Services Division will pursue recruitment, retention, and graduation; excellent customer service; innovation; community building; and utilization of technology. This webpage is designed to provide information about programs and efforts taking place within the Division of Student Services that embody these initiatives.

Recruitment, Retention, and Graduation

The Division of Student Services is committed to the recruitment, retention, and timely graduation of students. The Division works diligently to identify the diverse needs of incoming and current students, in order to provide the resources necessary for their success. Students recruited to the University will have an excellent educational experience that produces well prepared global citizens who graduate on time. Faculty and staff within the Division encourage prospective and current Nevada students to become leaders in their field and continue to pursue economic, social, and personal success.

Customer Service

The Division of Student Services maintains its focus on providing the highest level of customer service to a diverse community. Professionals within the Division will foster collaborative relationships with academic colleagues and other departments within the Division to ensure students have access to resources. Each department is committed to providing a quality experience to those they serve including students, faculty, staff, and other community members. Students will receive optimal services from a Division of Student Services that models the best of customer service practices. Shared resources and convenient business hours will assist the division in this effort.

Innovation

The Division of Student Services stays on the cutting edge of innovation in order to provide the most effective services to students. The members of the Division are life-long learners who stay apprised of our students' changing needs. Innovation propels new ways of solving recurrent problems and addressing new challenges. Innovative ideas and practices are implemented and shared. The Division of Student Services embraces change as a conduit to new and better ways of providing services and as a spring board for rejuvenating tried and true techniques.

Community

Students will receive optimal services from a well integrated community of Student Services professionals. The Division cultivates a culture of trust, collegiality and familiarity amongst the diverse skills and disciplines of professionals within the Division. In order to provide best practices to our students, all members of the Student Services community will be familiar with the support and opportunities available to students. Every professional will be able to make appropriate student referrals quickly and accurately.

Technology

The Division of Student Services stays abreast of technological advances that provide the most effective services to students. The use of technology is ever-evolving and the Division of Student Services will remain current, constantly looking for new ways to reach students. Students will receive optimal services from a Division of Student Services that embraces the use of the latest technology.

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