FREQUENTLY ASKED QUESTIONS

1. Where is the Student Health Center located? We are located on the North end of the UNR campus in the Redfield Building off of 17th Street and across from the medical school. Use this link to locate the Student Health Center on the UNR campus map: Map

2. Can I make an appointment or do I just walk-in? During the Fall and Spring semesters, we have appointments for night clinics; otherwise, you can come in during walk-in hours which are 8am to 4pm (except Wednesday when we begin at 9am). During the Summer, we take only walk-ins, no appointments are necessary and the hours are also 8-4pm. Appointments are always required for counseling, psychiatry, nutrition and dermatology.

3. When is the Student Health Center open? The Student Health Center is open Monday through Friday. We are closed on weekends and holidays but we are open all summer. Our hours are 8am-5pm with walk-in hours 8-4pm.

AFTER HOURS care is not available at the Student Health Center. We do not have a doctor on call. If you need to be seen emergently, please call 911 and go to the nearest Emergency Department.

For urgent or non-emergent care, you may be seen at a local Urgent Care center. Be sure to check with your own medical insurance plan for the preferred urgent care site. Urgent care and hospital care are not included in the Student Health Center fee.

For students with the UNR Gulf insurance policy, Washoe Health System facilities are your preferred provider.

In the event of an emergency, please call 911 and go to the nearest Emergency Department.

4. If I paid my Spring Health Fee does that allow me to be seen in the summer? The Spring Health Fee ends after mini-session. After that, you must pay your Summer Health Fee to be seen at the Student Health Center. This only applies to students who were enrolled in the Spring semester or currently enrolled Summer students. New students can be seen at the start of the Fall semester.

5. How long is the wait to be seen? The wait varies depending on how busy we are. Usually the afternoons are busier than the mornings. The typical Summer wait is 30 minutes or less, the Fall/Spring wait is 30-60 minutes or less on the average. Your wait will vary depending on patient volume. Patients with emergencies are seen first, other patients are seen in order of check-in time.

6. What is the Campus Pharmacy’s phone number and where is the pharmacy located? (775)784-6799 is the number for Campus Pharmacy. It is located next door to the UNR Student Health Center in the Redfield Building. Use this link to locate the Pharmacy on the UNR campus map: Map

7. Is everything free? Your office visits, with the exception of Psychiatry/Psychology and Dermatology, are included in the Student Health Center fee. Some lab work, procedures and medical supplies are included with your Student Health Center fee. Other laboratory tests, orthopedic supplies and procedures are available at additional cost.

8. When are shot hours and what are the costs for immunizations? Shot hours are 8am-4pm during weekdays except Wednesday 9am-4pm. If you have paid your Student Health Center fee, the Td (tetanus/diphtheria) and MMR (measles/mumps/rubella) are free. A PPD (to check for TB) is $5.00. Hepatitis A/Hepatitis B (Twinrix) is $135.00 for the three shot series or $45.00 per shot. The Hepatitis B three shot series is $105.00 and Hepatitis A is $30.00 per shot in the two shot series. Menomune and Menactra (meningococcal meningitis) are both $95.00 and the Varicella (chickenpox) vaccine is $65.00 per shot in the two shot series. Pneumovax is $30.00. HPV vaccine is $140 per dose with three doses required in the series. Flu shots are available each fall.

9. Do you have a dermatologist? During the Fall/Spring semester, we have a dermatologist available by appointment only on Thursday mornings. You must be seen by a Student Health Center provider and referred to dermatology. This office visit is included in the Student Health Center fee with a $10 co-pay but there may be additional charges for pathology, laboratory and medications.

10. Do you have nutrition counseling available? Yes, nutrition counseling is now available by appointment on Thursday afternoons. Please call (775) 784-6598 to set up a nutrition counseling session. You must have paid your current health fee to be seen by nutrition.

11. Do you have a psychiatrist or psychologist available? Yes, both are available by referral from your primary care Student Health Center provider. The cost is $40.00 per hour and $20.00 per half-hour. The first session will be one hour and follow-ups are usually 30 minutes.

12. Can I get lab work done there? Yes, we have a full service laboratory.

13. Can I get an x-ray done there? Yes, we have x-ray services available.

14. Does the SHC provide dental care? No, we do not have dental services available at the Student Health Center. If you are experiencing a dental problem and can't get into your dentist, the practitioners at the Student Health Center can evaluate your condition and provide care if indicated as well as give you information on community dental referrals. Truckee Meadows Community College runs a low cost Dental Hygiene Care Clinic. Call 673-8247 for an appointment.

15. Are your doctors “real doctors” or medical students? All of our physicians are fully licensed professionals and have completed their medical school and residency training. Many are board certified family physicians, and some have additional certification in sports medicine, adolescent medicine and public health. We do occasionally have medical students or medical residents working with us but you will be notified if this is the case. You can refuse to be seen by a doctor in training if you desire and you will be seen by one of our staff physicians. If you are seen by a doctor in training, you will also be seen by one of our staff physicians.

16. What is the difference between the Student Health Fee and the Student Insurance? If I pay the health fee do I also have insurance? The Student Health Fee is not an insurance policy. Paying the health fee entitles you to use of the Student Health Center, unlimited office visits, certain laboratory tests and reduced cost of prescription medications. However, procedures, X-rays, and referrals to specialists result in an additional cost. The supplemental insurance policy is designed to help students by covering additional costs of health care.

The University of Nevada and the TMCC/WNCC community college system offers a supplemental insurance plan to all students who are taking 9 credits or more. This plan is a major medical insurance plan specifically designed for students. As a University student, both you and your family members are eligible to purchase this plan. . For more information see the Insurance section in our web site.

17. Where can I get information on immunizations and medications needed for international travel? You can contact St. Mary's Community Wellness at (775) 770-3627 or the Arlington Clinical Travel Clinic at (775) 828-8200 for traveler's health information and immunizations. We do prescribe malaria prophylaxis medication at the Student Health Center but many of the immunizations needed for international travel are not available at the Student Health Center. These immunizations are usually available at St. Mary's Community Wellness and the Arlington Clinical Travel Clinic. Different countries have different requirements. You can find more information at the CDC Traveler's Health web site: www.cdc.gov/travel

18. Can any one else get information about my medical condition or treatment? No, your medical information is strictly confidential. We cannot release any information to anyone without your written consent, including your parents. See HIPAA on our web site for more information.

19. Do you offer HIV testing? Yes, we offer a blood test for HIV which costs $12. This test is confidential therefore, you need to return to the clinic in 1 week to obtain your results. We do not give HIV results over the phone. You can find more information about HIV at the CDC website: www.cdc.gov/hiv/dhap.htm

20. Do you offer STD testing? Yes, we offer complete screening and testing for STDs as well as education and treatment for sexually transmitted infections.

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