Aging and Disability Resource Center (ADRC) Program Evaluation Research Project (ADRC I)
In 2005, the Nevada Aging and Disability Resource Center (ADRC) program became one of the 147 ADRC programs in 43 states funded jointly by the Administration on Aging (Aloe) and the Centers for Medicare and Medicaid Services (CMS). Today, ADRCs exist in 49 states and serve over 50% of the U.S. population. In Nevada, the ADRC program is administered by the Nevada Aging and Disability Services Division (ADSD).
The Nevada ADRC’s overarching goal is to improve access to long-term services and support for Nevada’s elders and individuals with disabilities, their families and caregivers, and those planning for future long-term support needs. The Nevada ADRC assists consumers with navigating this complex system by providing access to a variety of public benefit programs while supporting the use of home and community-based services (HCBS). In addition to the Nevada ADRC website, the state-managed ADRC program provides consumers with access to five regionally based one-stop entry points in Washoe County (Washoe County Senior Services), Clark County (Rebuilding All Goals Efficiently and East Valley Family Services), Lyon County (Lyon County Human Services) and Carson City County (Ron Wood Family Resource Center). Under the Aloe/CMS’s three core functions of Information and Referral (I & R); Assistance and Advocacy (A & A); and Eligibility/Access (E & A), these sites provide consumers with information, screening and assessment, referrals, options and benefits counseling, long-term futures planning and more.
Nevada ADRC Mission
“To maintain or enhance quality of life of our consumers and communities in a respectful, efficient, and fiscally responsible way.”
“Providing one-stop-shop access to a seamless system of support that is consumer-driven so individuals are empowered to make informed decisions about the services and benefits they need or want.”
Pursuant to the state’s Cooperative Agreement with AoA/CMS, grantees must establish measurable performance goals in order to track progress on five core program performance indicators:
VISIBILITY is the extent to which the public is aware of the existence and functions of the Nevada ADRC.
TRUST on the part of the public in the objectivity, reliability, and comprehensiveness of the information and assistance available at the Nevada ADRC.
EASE of ACCESS includes a reduction in the amount of time and level of frustration and confusion individuals and their families experience in trying to access long-term support.
RESPONSIVENESS to the needs, preferences, unique circumstances, and feedback of individuals as it relates to the functions performed by the ADRC.
EFFICIENCY and EFFECTIVENESS consisting of a reduction in the number of intake, screening, and eligibility determination processes, diversion of people to more appropriate, less costly forms of support, improved ability to match each person’s preferences with appropriate services and settings, ability to rebalance the state’s long-term support system, and the ability to implement methods that enable money to follow the person, etc.
To this end, the Sanford Center for Aging (SCA) was awarded program evaluation and quality management responsibilities in March 2007. The framework for which the SCA conducts its program evaluation activities is guided by a process implementation and outcomes measures framework.
The process of an ADRC is evidenced by activities such as advisory board meetings, site visits, competitive grant awards, sustainability, management information systems (MIS) enhancements, annual site visits, trainings, website portal review and document review. The outcomes of the ADRC are evidenced by target population analyses, program expansion, Semi-Annual Reporting Tool (SART) and Excel Entry Tool (EET) data, Social Administration Management System (SAMS) consumer data, ADRC Data Tracking Tool (DTT) data (current/historical), consumer satisfaction surveys, stakeholder partner satisfaction surveys, and website/portal statistics.
Overall, the SCA aims to measure how effective the statewide ADRC project is at reaching its objectives and to provide information necessary to make appropriate programmatic changes and adjustments while documenting evidence of continuous quality improvement. The program evaluation report is prepared bi-annually in concert with the state’s federal report, the Semi-Annual Reporting Tool.
For more information, please feel free to download the last few Program Evaluation reports:
October 2011 thru March 2012 Program Evaluation Report
March 2011 Program Evaluation Report
September 2011 Program Evaluation Report