Contact Groups are an excellent way of organizing your contacts so that they can be easily found and sorted. For example, you may want to create different groups for the different departments your contacts work in. Alternatively, you may want to organize your contacts into groups based on the frequency that you message them. The names of contact groups are entirely customizable and will appear wherever you access Lync.
By default, Lync will provide you with two groups: "Favorites" and "Other Contacts". To add a new group, follow these steps.
You can now add contacts to this group by clicking and dragging them from another group, or add them from a search.
By default, the new group will be created at the bottom of your other groups. To move the group's location, right's click on the group and select Move Group Up or Move Group Down from the menu that appears.
If you access Lync from multiple locations you may find that the order of your groups is not persistent. By default, Lync will order your groups alphabetically by title.
To rename a group, right-click on the group and select Rename Group from the menu. This will change the title to an editable text box. When finished, press Enter on your keyboard.
To delete a group, right-click on the group and select Delete Group from the menu. This process will also remove any contacts located within the group from your contacts list.