ZenDesk is a third party cloud based customer relationship management software. This software is managed by the Enrollment Services Division and is used by some Student Services departments. This software allows for the management of email communications with students, faculty and staff. Students and faculty utilize this service by sending an email to certain specified university email addresses (email@example.com, firstname.lastname@example.org for example) with questions they may have. Campus offices using this software may also use it to send emails to students and faculty as well. Some emails received from ZenDesk may be from @unr.zendesk.com, these are valid email addresses from the university ZenDesk account.
In order to protect student data and privacy, when communicating via ZenDesk; students, faculty and staff will NEVER be asked to provide the following information via email: social security number, specific grades received, credit card information, user name or password, date of birth and NSHE ID. Since email is not considered to be a secure form of communication, it is always recommended that documents containing any personal information be faxed, mailed or dropped off directly to the office requesting them. If students, faculty and staff respond to ZenDesk emails with scanned document attachments they do so at their own risk.
Any questions or concerns regarding ZenDesk can be directed to:
Admissions and Records
Mail Stop 0120