The University IT department supports all faculty and staff with their University-owned equipment, and tier 1 troubleshooting for a student's personally-owned computer.
Due to the complexity of some academic software, it may not be possible to receive immediate assistance on an issue relating to such a program. However, IT Support should provide guidance on the best place to find a solution to the problem.
Additionally, only tier one (basic) support can be provided for computing equipment. For warranty reasons, it is not possible for IT Support to provide any hardware support. Therefore, it may be necessary to ultimately seek assistance from a third-party company. However, you are encouraged to utilize University IT support before seeking outside assistance.
Trained staff handle the installation, relocation, and configuration of hardware and/or software on most University-owned computer equipment located in University buildings. Recommended maintenance upgrades and repair service on a warrantied hardware is available.
Please select your operating system to find out the level of support offered by IT:
Information on the services that can be provided by IT for no cost.
Details of the support that can be provided and charged to the department.
When computers are replaced, sometimes the old computer can be rebuilt to make it available to go back into the university network. This IT program allows departments to buy rebuilt PCs for only $60, when they do not have funds for new computers. Used monitors and refurbished printers may also be available.
Consulting, design and hardware/software and security support for student campus academic labs. Includes semi-annual design, update and installation of images.
As part of the payments given to the University when a student enrolls, the "tech" fee goes towards paying for specialist IT personnel to support active students with technical issues. This fee is not paid by active employees, and therefore IT does not have the resources available to support their personally-owned computing equipment.
Therefore, you have the following option for repairing your non-University equipment: