You are here: Nevada Home > General Information > Emergency Information > Emergency Alerts > Frequently Asked Questions
General Information
Links for General Information
Connect With Us
Contact Information
University of Nevada, Reno
| Contact Information for University of Nevada, Reno | |
|---|---|
| Website | University of Nevada, Reno |
| Phone | (775) 784-1110 |
| Address | 1664 N. Virginia Street Reno, NV 89557 |
| Contact | Contact Us |
Frequently Asked Questions
Frequently asked questions about the University emergency messaging system, Emergency Alerts.
- How can I participate?
-
If you are a University of Nevada, Reno student, faculty or staff, you can sign up at the Emergency Alerts Page.
- I prefer to get Emergency Alerts via email instead of text message--can I do that?
-
Yes, when setting up your account you have the option to register two e-mail addresses as well as two text message telephone numbers.
- What should I do if I do not receive a validation text message?
-
You should contact the University's Help Desk, (775) 682-5000.
- I want my parent(s) to receive Emergency Alerts. How do I do that?
-
After signing up, login to manage your account. Under the "Services" tab in the Dashboard, you can add an additional phone number and email address.
- I added an email address to my account but I haven't received a confirmation message.
-
Please be aware that email validation messages may take several minutes.
- The system indicates that my username is already in use. What should I do?
-
Login using the "Returning Users" login box to see if your account is already activated.
- What should I do if I mistyped my phone number during set-up?
-
To update your account, visit the Emergency Alerts page and select the Manage Account link.
- How do I opt-out (remove myself) from receiving Emergency Alerts?
-
To deactivate your account, go to the Emergency Alerts page, and select the Manage Account link. The University strongly recommends, however, that you do not opt-out of this service until your time at the University as a student, faculty or staff member has come to an end.
- What type of message will I receive?
-
In addition to a validation message when you sign up for the service, you will receive a test message at least once per semester to ensure that the service is working as expected. The University will only use the service to send emergency/life-threatening or unexpected campus closure alerts.
- How does the University define “emergency?”
-
Emergency Alerts is only used for critical situations, including: severe weather alerts; campus closing due to inclement weather; public safety emergencies such as chemical spills, fire, earthquake or violence.
- Who decides when to activate the system?
-
The decision to activate Emergency Alerts for a message will be made by the University's president or chief of police.
- Will I receive unsolicited messages (“SPAM”) on my mobile phone or email account?
-
No. Our text messaging provider enforces a zero SPAM policy which clearly prohibits unsolicited messages. Our text messaging provider does not sell or share the contact information of our subscribers to third-party marketers.
Messages sent through this service will come from e2campus.
- I have more questions. Who can I contact?
-
For questions about the service and privacy concerns, contact Police Services, (775) 784-4013.
For questions about your NetID, password reset, or problems enrolling or unsubscribing, please contact the Computing Help Desk at (775) 682-5000.
