|Contact Information for Financial Aid|
|Phone||(877) 666-0014 (Toll Free)|
|Fax||(775) 784-1025 and (775) 327-5019|
Fitzgerald Student Services Building
|Address||1664 N. Virginia Street
Reno, NV 89557-0076
Back to Frequently Asked Questions.
Normal processing is approximately 6-8 weeks from the time the student submits a FAFSA to when any aid should be ready to disburse. Files that require additional documentation (correcting signature and other rejects, social security cards, selective service registration, file verification, etc) will take longer than the normal processing timeline to complete.
Some external organizations provide a specific form a student must return and others just need the registrar to provide the student an enrollment certification letter. This cannot be done until a student has paid a good portion of their term registration fees. Students requiring enrollment verification for their scholarship donor should go to the Admissions & Records desks on the second floor of Fitzgerald Student Services. Please provide your external organization scholarship provider with a copy of our information for external organizations. Please see separate FAQ regarding tribal funds.
Verification is a process whereby the information reported on the FAFSA is confirmed with tax returns and other documents. Since the FAFSA may be filed prior to tax filing, it is crucial that our office ensure that the information is accurate and that the funds are awarded only to eligible students.
The office participates in a Quality Assurance Program offered by the U.S. Department of Education. This program permits our office, using their software, to analyze our applicant pool each year and to identify those items and questions on the FAFSA that are most often answered incorrectly, such as “taxes paid vs. taxes withheld”. A random sample of applicants is selected to verify those items.
If you are selected, you are required to submit the documents required. Those are reviewed and when discrepancies are found, corrections are sent to the federal processor to recalculate the eligibility. It may result in a decrease in total aid, loss of the Pell Grant and other grant aid, or an increase in total aid and loans.
Documents can be faxed, mailed, or brought in to the Fin Aid Office. This information (including the fax number and address) is located on the verification forms and the instructions that are attached to the form online.
Students should allow at least five business days for documents to be logged in and updated on their To Do List.