Emergency Procedures

General Guidelines:

  • Know your location and be able to give an address if possible.
  • Stay calm and let the dispatcher guide the conversation.
  • Do not hang up until the dispatcher tells you to hang up.
  • Alert others to the emergency and ask for help from passersby if necessary.
  • Be prepared to answer questions that the emergency dispatcher will have.
  • If the threat is still present, whether it be a suspect, fire, or other, advise the dispatcher and attempt to go to a safer place.
  • Do not move injured persons unless the threat of letting them stay where they are is greater than their injury.