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Troubleshooting

Additional questions?

If you have questions not addressed in this section, please email help@cse.unr.edu for further assistance.

Logging In

Immediately after I login to a workstation, I am logged out. Why?

This situation occurs when a user exceeds their disk and/or e-mail quota. You should contact a system administrator to assist you in removing/compressing some files or e-mail to regain access to your account.

What do I do if the server is down?

Sometimes a server will crash, making it inaccessible. Since the network servers are highly interconnected, this may cause other servers to crash, temporarily disabling the entire network. The only way to fix a server that is down is to notify a system administrator of the problem.

Why can't I login to my account?

This can occur for any of the following reasons:

  • You do not have a computing account
  • You are entering an incorrect username and/or password
  • Your account has been disabled
  • The server is down

Account Management

How do I know if I'm reaching my limit for disk space or email?

Each user has a specific amount of space for files and email. If, at any time, this limit is exceeded, a warning is issued automatically by the server and you are given a specific amount of time to correct the problem. If you fail to do so, your account becomes disabled. At that point you will need to contact a system administrator to have your account fixed.

Typically this is done by raising your quota long enough for you to remove/compress some files or e-mail. If you find you require an increased quota, please submit a request for it to a system administrator.

Why was my account disabled?

Accounts are disabled for various reasons, the most common being your password has been flagged as too weak or you have exceeded your disk space and/or e-mail quotas.

If your account has been disabled, you will need to contact a system administrator to have your account reactivated.

Webmail

When people receive an email from me, my email address or name is not correct. Why?

This problem occurs when a user has not configured their personal information. To configure personal information, follow these steps:

  1. Log on to Webmail
  2. Click the Inbox icon located along the bottom menu
  3. Click the Options icon located along the top menu
  4. Click Personal Information
  5. Click Edit Your Identities
  6. Select Default Identity from the drop-down menu
  7. Enter the name and email address you want others to see when you send them messages
  8. Click Change

Remote Access

Why can't I connect to the server using Telnet?

The server you are trying to connect to may not be accepting Telnet connections. Typically, this is because Telnet is an insecure method of transmitting information. When you establish a connection to a server via Telnet, all data sent between your terminal and the server is in plain text. Should any "third party users" (i.e. hackers) be monitoring connections to the server, it is possible that sensitive information such as your user name and password could be intercepted and compromised. Therefore many servers do not permit Telnet connections, rather they support Secure SHell connections (SSH).

Why can't I connect to the server?

Connection problems can occur for any of the following reasons:

  • The server may not accept unsecured communication
  • You do not have a computing account on that server
  • You are entering an incorrect username and/or password
  • Your account has been disabled
  • The server is down
Do I have to use the software listed in the Remote Access Software section?

No, you may use any remote access software that you choose. Nonetheless, it is recommended that you use a secure application that utilizes strong encryption, such as those listed.

Most University of Nevada, Reno servers will accept unsecured communication (e.g. Telnet), however, any information exchanged between the two computers during that time will be easily viewable by any entity snooping on the network. For this reason, a secure application is highly recommended.

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University of Nevada, Reno
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