Frequently Asked Questions

Who can use the service?

Any student, faculty, staff, or visitor of the University of Nevada, Reno.

Why should I use it?

Because we provide you with a free, reliable and safe way to get to or from campus after dark. Whether you're going to or from class, studying or any other on-campus activity, we want to help.

How can I use it?

There are two ways to request a ride:

  1. Go to nevada.ridecell.com from your computer or mobile device and type in your location, destination, number of people and phone number.
  2. Call (775) 742-6808 and follow the instructions of the automated system. If you would prefer to speak to dispatcher, you may press 0 at any time, and we will answer your call as soon as possible.

Where can I learn more about the new automated system?

Please look at the RideCell Automation section of this site for a full description of our automated system.

How long will it take?

Due to varying levels of call volume, wait times can vary. However, you will typically be picked up within 10 to 15 minutes of requesting a ride. You will also get a phone call when a van has been assigned to pick you up and when a van is currently waiting at your location.

If you have been waiting for an extended period of time, simply call us back at (775) 742-6808 and then press 0 to speak with a dispatcher.

I heard Campus Escort provides an evening shuttle service. Is that true?

Yes.  We currently have a shuttle bus that looks similar to the Parking & Transportation Services' East Campus Shuttle that runs during the day. It has magnets on the sides that say Campus Escort.

Our shuttle runs from 6pm-11pm, Monday through Thursday. It travels back and forth between Sierra Hall, the Downunder Café, Joe Crowley Student Union, Lombardi Recreation and Highlands Apartments. Requesting a ride for the shuttle is not needed, but plan on 10-12 minutes maximum.

You can see the route map, as well as our shuttle's current GPS location here.

Please note: if you place a request for a ride that is on our shuttle route, you will be asked to use the shuttle.

Can I call ahead of time to be picked up later that day?

No, we service all requests in the order we receive them. Please call us 10 minutes before you need us. Our peak times are generally 7pm-10pm and your wait may significantly longer at this time, so keep that in mind.

I'm at a building with multiple exits. Where do I wait for my ride?

Although you can request to be picked up at a specific exit, the following is a table with pickup locations where we will wait if no exit is specified.

Building Pick-up Site
Clark, Jones Visitor Center, Ross Hall, Morrill Hall Information Kiosk, Center St.
Sara Fleischman Building Meter lot at west entrance
Fleischman Agriculture Meter lot off 9th/Record St.
LEM, LMR, SEM, Palmer Engineering Parking lot in east of LMR
Mackay Science, Orvis Nursing Silver 2 lot at Orvis front doors
Chemistry, Physics, Schulich Lecture Hall Breeze way/driveway
Ansari Business Building Front Entrance
Applied Research Facility Silver 14 lot east entrance
Joe Crowley Student Union, Whalen parking garage* Shuttle stop in front of JCSU
Knowledge Center Shuttle stop in front of JCSU
Lawlor Event Center 15th St. Pullout
Lombardi Rec. Center Shuttle stop on Stadium Way
Intramural fields South entrance in green lot
University Village Village Way, give you apt. #
Medical School Shuttle stop, 17th/E Stadium
West Stadium parking garage* Shuttle stop on W Stadium
Lincoln, Upper Jot Travis Building, White Pine Lot south of White Pine
Lower Jot Travis Building Meter lot/West entrance
D.C., Argenta Hall South entrance on Artemesia Way
Canada, Nye Halls, Sierra Street parking garage* Nye/Canada meter lot
Church Fine Arts West entrance, bus stop on Virginia St.

How will I recognize the Campus Escort Officers?

The Campus Escorts will arrive in a white van with blue decals denoting the Campus Escort Service. The escorts will be wearing distinct uniforms including a navy blue Campus Escort polo shirt and khaki pants. During cold weather, the escorts may wear a navy blue jacket with "Campus Escort" printed on the back.

Are the Campus Escort Officers safe drivers?

Yes. All Campus Escort employees undergo pre-employment screening, including criminal background checks and driving record checks. Further, they all undergo university-approved Defensive Driving courses as part of their training.

Can you help with car problems?

Our ability to help is limited to battery jumps, flat tire changes, and providing a safe environment to wait for outside assistance.

Can you provide rides for people in wheel chairs?

Yes, please talk to a dispatcher to indicate this when requesting your escort.

Where is your office?

Our main office is located inside the Joe Crowley Student Union, Room 334. Our dispatcher desk is JCSU 327, outside the Sagebrush offices in the ASUN Center for Student Engagement.

Can I get a ride by coming to your office?

Yes, the dispatcher will enter a request for you.

Are there times when the service is very busy and I should avoid calling?

No. Although our highest demand is from 7 p.m. to 10 p.m., we can still respond to a call within a reasonable amount of time.

Can anyone work for the Campus Escort Service?

Please see the employment section of this site for details on requirements and eligibility.

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