Frequently Asked Questions
Any student, faculty, staff, or visitor of the University of Nevada, Reno.
Because we provide you with a free, reliable and safe way to get to or from campus after dark. Whether you're going to or from class, studying or any other on-campus activity, we want to help.
There are two ways to request a ride:
- Go to nevada.ridecell.com from your computer or mobile device and type in your location, destination, number of people and phone number.
- Call (775) 742-6808 and follow the instructions of the automated system. If you would prefer to speak to dispatcher, you may press 0 at any time, and we will answer your call as soon as possible.
Please look at the RideCell Automation section of this site for a full description of our automated system.
Due to varying levels of call volume, wait times can vary. However, you will typically be picked up within 10 to 15 minutes of requesting a ride. You will also get a phone call when a van has been assigned to pick you up and when a van is currently waiting at your location.If you have been waiting for an extended period of time, simply call us back at (775) 742-6808 and then press 0 to speak with a dispatcher.
Yes. We currently have a shuttle bus that looks similar to the Parking & Transportation Services' East Campus Shuttle that runs during the day. It has magnets on the sides that say Campus Escort.
Our shuttle runs from 6pm-11pm, Monday through Thursday. It travels back and forth between Sierra Hall, the Downunder Café, Joe Crowley Student Union, Lombardi Recreation and Highlands Apartments. Requesting a ride for the shuttle is not needed, but plan on 10-12 minutes maximum.
You can see the route map, as well as our shuttle's current GPS location here.
Please note: if you place a request for a ride that is on our shuttle route, you will be asked to use the shuttle.
No, we service all requests in the order we receive them. Please call us 10 minutes before you need us. Our peak times are generally 7pm-10pm and your wait may significantly longer at this time, so keep that in mind.
Although you can request to be picked up at a specific exit, the following is a table with pickup locations where we will wait if no exit is specified.
|Clark, Jones Visitor Center, Ross Hall, Morrill Hall||Information Kiosk, Center St.|
|Sara Fleischman Building||Meter lot at west entrance|
|Fleischman Agriculture||Meter lot off 9th/Record St.|
|LEM, LMR, SEM, Palmer Engineering||Parking lot in east of LMR|
|Mackay Science, Orvis Nursing||Silver 2 lot at Orvis front doors|
|Chemistry, Physics, Schulich Lecture Hall||Breeze way/driveway|
|Ansari Business Building||Front Entrance|
|Applied Research Facility||Silver 14 lot east entrance|
|Joe Crowley Student Union, Whalen parking garage*||Shuttle stop in front of JCSU|
|Knowledge Center||Shuttle stop in front of JCSU|
|Lawlor Event Center||15th St. Pullout|
|Lombardi Rec. Center||Shuttle stop on Stadium Way|
|Intramural fields||South entrance in green lot|
|University Village||Village Way, give you apt. #|
|Medical School||Shuttle stop, 17th/E Stadium|
|West Stadium parking garage*||Shuttle stop on W Stadium|
|Lincoln, Upper Jot Travis Building, White Pine||Lot south of White Pine|
|Lower Jot Travis Building||Meter lot/West entrance|
|D.C., Argenta Hall||South entrance on Artemesia Way|
|Canada, Nye Halls, Sierra Street parking garage*||Nye/Canada meter lot|
|Church Fine Arts||West entrance, bus stop on Virginia St.|
The Campus Escorts will arrive in a white van with blue decals denoting the Campus Escort Service. The escorts will be wearing distinct uniforms including a navy blue Campus Escort polo shirt and khaki pants. During cold weather, the escorts may wear a navy blue jacket with "Campus Escort" printed on the back.
Yes. All Campus Escort employees undergo pre-employment screening, including criminal background checks and driving record checks. Further, they all undergo university-approved Defensive Driving courses as part of their training.
Our ability to help is limited to battery jumps, flat tire changes, and providing a safe environment to wait for outside assistance.
Yes, please talk to a dispatcher to indicate this when requesting your escort.
Our main office is located inside the Joe Crowley Student Union, Room 334. Our dispatcher desk is JCSU 327, outside the Sagebrush offices in the ASUN Center for Student Engagement.
Yes, the dispatcher will enter a request for you.
No. Although our highest demand is from 7 p.m. to 10 p.m., we can still respond to a call within a reasonable amount of time.
Please see the employment section of this site for details on requirements and eligibility.