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Account Creation Issues

At the beginning of the semester on designated date, all the accounts will be created in the system. When this happens you must register for an account using your NetID. If you register for classes late your NetID may not be in the system. If this is the case, please email with your NetID and your NetID will be registered in the system.

Are you checking your correct email address? The email will be sent to whichever address you registered in the MSDNAA system.

If you are checking the correct email address and you have not received an email: First be sure to double check your Junk Email folder to ensure the email did not end up there. If you still do not have the email visit the MSDNAA Download page and choose the Log In link. Click the Login Help link and type the email address that you have registered in ePAWS and your username, your password will then be sent to that email address.

What will the emails look like?

The initial email will be from "User Import []" with a Subject line of "Welcome to MSDN Academic Alliance: Online Software System". I have seen this go into spam folders quite frequently. You will want to look in your spam folder for this email.

If a username/password is re-issued it will show up from "" with a Subject line of "Account Activated!". This one is even more spam sounding so if you have an aggressive filter it will show up in your spam folder.

Creating an ISO

If you download some of the software like Windows XP, it will be in a file with a *.iso extension. In order to use this file you will need to either "unpack" it or write it to a CD.

Read how to write the .iso images to CDs for many of the most common CD Writing Applications.

Can't you change the from address or subject line so it doesn't show up in my SPAM Folder?

The E-Academy System for distributing the software over the Web is contracted by Microsoft and then licensed to universities to be able to provide the downloads to students. The best part is that it is free to us. It is a fairly robust system that is built as a global template for all Universities. We do not have the ability to modify any of the system workings as this would creat a lot of unwanted overhead for the E-Academy People. They use that same subject line and email address for all the universities across the world. We just need to adapt and work with the system. Spring 2006 is the first semester that we have used the system for all COBA courses and will have all the bugs worked out in the future.

I keep trying to download it but it stops downloading in the middle.

When you put the software in your cart and then checkout, the download link that it gives you is a tool that manages the download of the software. You should "SAVE" this file to a known location on your computer. DO NOT "Open" this file, because it will go into your temporary internet files and you will have a difficult time finding it. This file will be named [Product Title].exe (example: Windows_XP_Professional_w_Sp2.exe). If you close the download window or the download times out, you simply have to execute that file again and it will resume the download. This file also allows you to unpack the files that can be installed from the hard drive like Visual Studio.Net.

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