Rigorous testing policies and procedures are required of an accredited university; therefore, every Online Learning course must include at least one mandatory exam that is administered in a proctored/supervised setting. Students who fail to complete all proctored examinations will not receive course credit. For instructions on the specific proctoring method used in your class, please refer to the course syllabus.
ProctorU is an online exam-proctoring service that allows students to complete their required supervised exams online from any location. After meeting certain technical requirements, you can use a webcam and computer to take your exams anywhere there is reliable Internet access. For full details about the ProctorU service, please visit ProctorU.com.
Important note about ProctorU appointments: Even though ProctorU will allow you to take your proctored exam from any location—including your own home—you will still need to adhere to a strict testing environment. You will not be able to take breaks from your exam or step away from your computer once the testing session has begun. If you do, the proctor will end your testing session and report the incident to your instructor and 365 Learning. Therefore, you should prepare ahead of time to sit for the exam (normally two hours) without interruption.
Exam appointments with ProctorU must be made at least three days in advance at go.ProctorU.com/session/new. If you do not make your appointment at least three days in advance, you will be charged a late reservation fee. Late reservations are only permitted if there is availability in ProctorU’s schedule, and rescheduled appointments can only be accommodated within the designated testing week. If you incur a late reservation fee, you are responsible for paying that directly to ProctorU. For information on how to prepare for your testing appointment (schedule, test equipment, etc.), as well as testing policies and procedures, please refer to our student handout. Information about ProctorU’s privacy policies is also available. Every exam has scheduled testing days; exams must be taken within the specified date range (see the specific exam modules within your course site for the designated testing dates). ProctorU is available for proctoring 24 hours per day, but your test must be completed by 11:45 p.m. (PT) on the last testing day.
Technical requirements must be met before you can take your exam through ProctorU. You are responsible for acquiring the necessary hardware and meeting these technical requirements before your scheduled appointment:
You will need to take your exam on a supported device. Some devices are not supported by ProctorU. Non-supported devices include Google Chromebooks, Androide tablets (Nexus 7, etc.), iOS tablets (iPad, iPad mini, etc.), Linux operating systems, Microsoft Surface RT.
It is strongly recommended that you test your computer, webcam, and Internet connection at ProctorU Test It Out before your scheduled exam appointment to avoid technical difficulties during your exam. Technical issues are not a valid excuse for missing your exam or testing outside of the scheduled testing dates; such events may result in fees and/or failing the exam.
Before your exam appointment begins, make sure you do the following to have a successful testing experience:
At the time of your exam appointment, you will be connected to your designated proctor who will walk you through the set-up process, confirm your identity and review your testing area and materials. He or she will grant you access to your online exam and be there to assist with any technical problems you may experience during testing.
Exams that are chosen to be proctored in person must be taken at the 365 Learning Office.
Space is limited at the 365 Learning Office. You must schedule an appointment at least two weeks in advance of your desired test date. The 365 Learning Office is open 7:15 a.m.–4:45 p.m., Monday–Friday for testing. Please note that the last appointment time of the day is at 2:45 p.m. for exams with two-hour time limits. Testing ends at 4:45 p.m.; if you arrive late to your testing appointment, your time will be cut short. Exam appointments must be scheduled via the online scheduler in the WebCampus course site. Any cancellations and reschedules must be made online, up to 48 hours in advance; no cancellations or reschedules will be allowed over the phone or in person. Space is limited. If your desired date and time for a reschedule is not available or if the scheduler has closed, you must keep your scheduled appointment time.
Important note about exam appointments: 365 Learning may not be able to accommodate early check-ins to exam appointments or drop-in appointments. These last-minute changes will only be permitted if the testing schedule allows them. Drop-in exam appointments are strongly discouraged and will only be accommodated if space allows. Students who take their exams at the 365 Learning Office without an appointment or at a time other than their scheduled appointment will be charged a $50 drop-in fee. If an exam appointment is scheduled but cannot be kept, it needs to be rescheduled via the online appointment scheduler. If the exam schedule is full or if the online schedule has closed, exam appointments cannot be rescheduled and students must keep their original appointments.
If you live outside the Reno, Nevada area and your course site states that you must take your exam in person, you may take the examinations under the supervision of an approved proctor. Approved proctors are: (1) the principal or vice principal of an accredited public or private school; (2) the superintendent of schools of a public school district (or his or her designee); (3) the counseling and testing office director at a university or community college; (4) the certified head librarian of a public library; (5) for members of the armed forces, the education officer at a military base. Students are responsible for locating their own proctors. Please note: Rigorous testing policies and procedures required of an accredited university make it mandatory that we accept only those proctors who fall within the categories listed above. Family members and coworkers are never acceptable proctors, regardless of their positions, and the test must always be administered in an educational setting. Tests must always be requested at least two weeks in advance. To request an exam to be sent to a proctor, please complete the electronic request form included in the course site at least two weeks prior to your exam date. You must submit a request for each exam. Failure to request your exam at least two weeks in advance may result in “0” on the exam. Late exam requests may be accommodated; however, an exam expedite fee of $60 will be assessed.
If you live outside the United States and your course site states that you must take your exam in person, you will need to include a memo on your proctor’s letterhead, indicating his or her title/position and willingness to proctor your exam when you submit your test request form. To speed the process, please include your proctor’s complete daytime/office phone and fax number (country code, city code and number) and an email address whenever possible. We also ask that your proctor and anyone answering his or her office phone speak and understand English so that we may complete the proctoring approval process and to ensure that he or she understands our procedures. If your proctor does not have a secure fax, please allow three weeks for delivery of exams outside the continental United States and be prepared to pay your proctor for the postage necessary to return the exam to 365 Learning. If the proctor has a secure fax, the test can be sent and returned in that manner.
If you have not allowed ample time for your exam to be mailed, you must request that it be sent express mail (or FedEx or UPS); an additional handling fee of $60 is assessed for each exam. Please note that even if you request and pay for your exam to be sent by priority mail, it will still be processed in the order in which it was received. Fees will be assessed via MyNEVADA.
Regardless of your proctored exam’s location, students are responsible for following and adhering to these testing room rules and procedures:
Before you will be allowed to take your exam, you will need to confirm your identity with your proctor:
Please be aware that certain actions may invalidate your test and result in a grade of “0”
*Note that asterisked items only apply to in-person exams taken with a proctor outside of the Reno/Sparks area.